Car Service

Sexual Harassment at Uber

Susan Fowler, a former site reliability engineer, at Uber describes in full detail her unbelievable experiences and employment at Uber. Illustrated in her personal blog, she speaks of the unspeakable sexual harassment and blatant sexism that targeted her and her female colleagues in November 2015.

It’s outrageously disturbing to know this still exists and swept under the rug at a company so well-known and at a time that is the 21st century. Susan describes a series of events that sound like a movie plot story, but instead played out in her real life and at her employment at Uber.

On her first official day, her manager propositioned her for sex on the company’s chat platform since her manager was in an open relationship with his girlfriend and could not find any action. He started approaching his female subordinates.

sexual harassment

Sexual harassment has been an ongoing issue at the car-sharing app company, Uber.

When she documented and saved her email correspondence to report this, she was told by HR that he wouldn’t be punished because he was a high performer and needed in the company. HR also informed her that since this was only his first offense, it’s best not to escalate things.

She was given the option to switch teams, but was warned if she stayed, most likely, she will receive a negative performance review by her boss ( who harassed her) and that this would not be considered retaliation since she was a given a choice.

sexism at Uber

Support companies that do not promote sexism. Uber’s sexist treatment of female employees remains a serious issue.

Other female employees had also reported sexual harassment by the same manager and were all told nothing would happen since this was his first offense which is an outright lie.

Stories after stories continue about the sexism and injustices for women at Uber. Another scenario described that the company bought leather jackets as perks for men, but did not for women since the men’s jackets were purchased at a bulk, economic price, and the women’s jackets were at full-price which needed justification for buying even though there were only six females in that department.

The non-stop discrimination towards women did not stop there. Susan was declined for a Uber-sponsored Stanford CS graduate program where she was eligible for and have been working diligently towards. Because of her incessant reporting, she also received negative performance reviews which ultimately blocked her transfer to another team.

She was victim-blamed and her hope for HR to help protect her from sexual harassment backfired and instead HR told her she’d be fired for reporting anything more.

These stories are countless. If you google them, you will see Uber at it’s core…An Unethical company that thrives on sexual harassment.

Please do not continue to support Uber or use their services.

Private limo companies such as ours, A & E Worldwide Limo, actively recruit and employs female drivers and dispatchers with respect and gratitude.

A&E Worldwide Limo is also one of the first female-owned companies in the Los Angeles area and was started by Ms. Leah Katzin, Adir Katzin’s mother.

 

What is the #DeleteUber Campaign All About?

It all started with Uber’s decision to disable surge pricing around New York’s John F. Kennedy Airport in response to a taxi driver’s strike spurred by Trump’s executive order of an immigration ban. Uber’s tactic was rationalized by their executive team with the same boiler plate marketing spin they’ve used for years: providing transportation as reliable as running water. The multi-billion dollar global behemoth missed a key opportunity to stand up for what a large sector of their user demographic believed was right and was seen instead as profiting from a national and logistical crisis.

Users of the app and protesters alike viewed Uber as profiting from the strike.As a result of this massive PR blunder, Uber suffered a significant exodus of socially conscious and connected users. This should come as no surprise. Uber has cemented a reputation long before as “opportunistic” and “unfair’ confirming many users simmering suspicions to believing the worst in the company. We’ve seen it before with their surge price fiasco during Hurricane Sandy, as well as the mass shooting in Australia, where scores of users were hit with outrageous surcharge fees during their attempt to flee an active shooter area.

Deleteuber,

What is the #DeleteUber campaign all about?

In June, Uber accepted a massive $3.5 billion cash infusion from Saudi Arabia’s sovereign wealth fund from a government that doesn’t allow women to drive cars and punished a rape victim for being alone with a male non-relative. Consequently, Uber put the theocratic regime on a board seat.

As people create social media firestorms with the #deleteUber, consider what choices and circumstances you are supporting. Uber throughout the years has had embarrassing data breaches, been known to allegedly spy on its own customers, threaten to dig up dirt on journalists, and downplay sexual assault.

Why would anyone support a company like Uber? With ethics and consciousness on the rise, and more people choosing to vote with their wallets the #deleteUber campaign was about the people and for the people. The people asked others to delete Uber accounts entirely.

When considering other car service options, please know that private limo companies such as A&E Worldwide Limo only offers the most consistent, safe and highest end car and limo service with no political agendas. With an increasing number of choices available in transportation to the consumer, boutique chauffeured service companies have started to pay attention to how and why consumers spend their money and have raised their level of accountability, standards and connectedness within the car service market and the world.

 

The Reality of Uber and Accidents Caused

Is riding a cheap fare on Uber worth risking your life?

Another story unfolds on Fox 4 News recently posted on Jan. 4, 2017, as an Oklahoma State student stepped into an Uber and crashed in a rollover car accident. Sarah Milburn, a college student and resident of Dallas is now a quadriplegic, paralyzed from the neck down. She is now suing Uber for undetermined damages.

The 23-year-old got into an Uber with some friends for a night out in Uptown Dallas. She put on her seatbelt in the third row of a Honda Odyssey and got T boned at an intersection. As she said, “Our Uber driver kind of ran the red light, and we got hit,” Milburn said. “I had my seatbelt on so I was flipped upside down. And I remember just hanging there, and I remember my friends all screaming.”

limo, uber car accident

Would you get into a Uber and risk your life?? Source and Courtesy: Fox 4 News

It turns out that Milburn’s attorney, Charla Androus, discovered the driver was 39 year old Arian Yusufzai, (maybe link to:http://bailbondcity.com/texas/wise-inmate-YUSUFZAI/81457) with a criminal history of gambling and drug charges The Honda Odyssey was owned by someone else who also had been arrested and the car was uninsured.

Now, Sarah Milburn’s life has completely been changed and her new life as a quadriplegic is one that will remain daunting in her life moving forward.

Here is her driver’s mugshot:

http://bailbondcity.com/texas/wise-inmate-YUSUFZAI/81457

With A & E Worldwide Limo, we are compelled by state law and Public Utilities Commission regulations to follow certain rules before our car and drivers head out on the road. Our drivers all have live scan fingerprint background checked, are pre-employ and random pool drug-tested, licensed and insured. Our chauffeurs are the face of our company and are professional drivers who are alert and vigilant. When safety and professionalism matter most to you, the choice is clear.

The question now is would you get into a Uber car?

Official Los Angeles Limo Tipping Guide

Tipping in the Los Angeles Limo Industry

When it comes to tipping in the private car service market, our chauffeurs get asked several questions. Does the passenger need to tip?  How much should I tip? Does the chauffeur get all the tip? When should I tip?  While each LA Limo company is different there are some industry standards that have taken shape over the last twenty years. Many of them shaped by tradition and necessity, while others have been shaped by legislation. To gain a clearer understanding and avoid an awkward faux paux in the field, it helps to take a look at customs for tipping in the Los Angeles limo industry.

Culture of tipping and Invoiced Gratuities

While in some countries tipping is considered offensive, in the US and particularly in LA the general rule of thumb is if a service employee carries a bag, props open a door or provides a personalized service of some sort, above and beyond the mundane, tips are appreciated and expected.

While in many service industries cash is king, multiple Los Angeles limo companies have followed the cruise ship or country club model of adding an automatically invoiced gratuity to the final bill.  While some passengers consider this to be rude or presumptuous, the policy is steeped in tradition, necessity and experience. Many executive car service rides throughout the years have typically been arranged through third party bookers such as executive assistants or travel managers. The last thing they want their VIPs worrying about is fumbling with cash in the field or concerning themselves with time consuming calculations. This is one reason why the majority of private car service companies add on the gratuity to the bill…its a matter of convenience for the passenger.

Driver Vs Chauffeur wages

Our experience has also shown that a professional hard working chauffeurs relies on the kindness of strangers for tips, however, many times they get stiffed. The expected and standardized gratuity in a high level service industry can be anywhere from 18-20%.

It’s important to understand the distinction between a driver and a chauffeur. Drivers are usually behind the wheel of a cab or rideshare vehicle. Chauffeurs are seasoned and trained professionals behind the wheel of an immaculate luxury vehicle. They often go above and beyond traditional expectations. From route selection to stocking and cleaning of the vehicle, top tier chauffeurs are cut above drivers, whose responsibilities , decorum and duties are minimal at best.

Quite frankly, talented chauffeurs expect to not only be well paid but also appreciated. We’ve found that if they are unable to earn a liveable wage – which in California often includes their gratuities – they will simply pack their bags and find other work. Many LA limo companies share a certain percentage of the base rate of a standard fare with their driver. In addition to this, they pass on the full amount of added gratuity to their chauffeurs. This gratuity is a large part of their living wage, and in addition to any medical and dental benefits has proven to be a consistent incentive for career chauffeurs.

Recent Legislation and the Discretionary Gratuity

As a direct result of litigation over the past few years regarding invoiced gratuity percentages and their qualifying status as “tips” under state and federal laws, the language has changed. Many private town car service and limo companies have begun labeling invoiced gratuities as discretionary or suggested tip.  This can be defined as an amount that is added to the invoice of a client’s ride. This discretionary amount can be increased,  subtracted from or completely eliminated based upon the passengers end experience. This essentially has changed perception of the added amount from an imposed charge to an actual tip that the customer has full control over.  While many passengers have a clear understanding that the drivers receive this on their paycheck, they also know that cash is still king, and may dole out an additional amount in the field directly to the driver.

While additional cash gratuity from hand to hand is not expected, it is certainly appreciated.  Some of our top tier chauffeurs in the field have seen $20 bills or even $100 bills from clients that have been wowed by their service experience.  Whether or not you decide to hand out anything additional is entirely up to you and is one additional way of saying thanks. Whether it’s airport car service or a limo for prom, the Los Angeles chauffeured service market is a unique one, with it’s own set of implied and defined rules regarding tipping.

Ultimately, the appreciated chauffeur will know his quality of service gauged by the tips he receives for the most part and that is if he doesn’t get stinked by a cheap client. Car and driver are the two deciding factors to a positive and memorable limo ride.

From top CEOs of distinct companies such as Twitter & Discovery to private weddings, A&E Worldwide Limo offers an array of top vehicles, limos, SUVs, Cadillacs, towncars, and more for your special event. Our service surpasses most client’s expectations with timely deliveries, personalized chauffeur service and a premier, luxurious limo experience!

 

tips

What to tip a Chauffeur?

Choosing Uber, Lyft, or AE Worldwide Limo?

In today’s on -demand society, we have many car- sharing options to choose from. With the ubiquitous, Uber and Lyfts of the world, you’re not sure what you are stepping into when you get into that car service.

You hear on the news all the strange, tragic and scary stories of customers riding in these car-shares with volatile attacks, criminal records, or simply unpredictable behavior. In choosing which car transportation is safest, most professional, and reliable for you, consider these risk factors.

Risk Considerations for choosing which car option to use:

  1. Is the driver a licensed or unlicensed driver?
  2. Was a background check done? Does this include a state- approved fingerprint live scan?
  3. Was a drug test conducted on the driver?
  4. Pricing comparison. For the same amount or in some cases less, you will ride in a professional, clean, premier limo or car in full luxury style vs. a common car.
  5. Professionally-trained, reliable drivers. You will get a professional chauffeur vs. just anyone and most likely an untrained driver.

At A&E Worldwide Limo, we only provide the highest quality service with licensed drivers with approved background checks and state- approved fingerprint live scan. We make sure our clients are in safe hands and get to where their destination is. Our vast selection of executive cars, limos, and group travel vehicles are some of the finest car transportation with exclusive amenities such as WiFi, leather seatings, and a professional chauffeur at your service.

With so many limousine service, executive car rentals, and options for airport pickups, choose A&E Worldwide Limo that is all encompassing and provide a multi-purpose need at the highest standards, reliability, and luxurious limo ride experience.

How Safe is Uber…Really?

CAR-SHARING INDUSTRY

New products and technology often captivate the public eye, but there is always a flipside to anything new to the market that is yet to be discovered.

In the  car service industry, there is no exception which includes the well-known car sharing app Uber.  There is no doubt that they have created a unique product, however their service and social responsibility attached with providing a “real world” service experience  have lagged far behind. From operating illegally in many cities, to recent news worthy incidents of both passenger and driver assault or rape, many clients have continually asked me…”How safe is Uber..really?”

This is one well -publicized news story of the incident with the Taco Bell Executive riding in an Uber car. See the story below:

http://www.cnbc.com/2015/11/02/taco-bell-executive-out-after-alleged-assault-in-uber-car.html

UBER STRATEGY AND GAME PLAN

Uber’s strategy is very simple: Bull -headed market entry and disruption supported by infinite financial resources that use marketing, lobbying and fanatical customer base social media support  .

In many instances, Uber has steamrolled into many cities and operated outside of any legal oversight, and in some cases in spite of city issued cease and desist orders.

When things get really ugly for them, they rely on their status as a third party technology company to buy them immunity from any liability. For a car service to default to technology company during questioning  is quite disconcerting. Along with a very talented public relations team and corporate smooth talk that would make Donald Trump blush, they evade a full court press.  Any question of liability safety precautions and responsibility, are ultimately made null by this nonchalant strategy, and Uber continues to do what they do best—generate revenue.  Up until recently, this has worked for them. But the tide is changing and recent incidents have forced many to ask what is really going on behind the scenes  to ensure my ride is safe?

DUE DILIGENCE

This is where a lot of potential Uber users balk at tapping that button.  Is Uber really doing their due diligence? Do they know who is driving me? Most established, legitimate car service companies must have drivers undergo a thorough in person hard copy “live scan fingerprint” background check of their drivers. This ensures that the person applying for background check is indeed the one being scanned. It’s kind of a no brainer you would think, but Uber’s policies are very flawed to say the least. In addition, all drivers must undergo a pre- employment drug urinalysis test as well as ongoing random drug tests throughout their time of employment. By law, all companies registered as Livery service providers with the California Public Utilities Commission (PUC) must screen drivers based upon the most recent copy of their CA DMV H-6. This informs the employer of any infractions on the prospective employees driving record within the past 6-7 years.  On top of that, they must sign up with CA DMV Driver Pull notice program. This sends an automated notice to the employer if their driver has been involved or convicted of any moving violations in their own personal vehicle or while off duty. Most legitimate limo companies will also use FBI modeled psychological/ personality profile test as well as situational interview techniques to further select from a potential pool of applicants before hiring a new trainee.

I can tell you that as a second generation small car service owner, my standards for potential candidates are very high.  Based upon city, local and common sense guideline,  I will not hire anyone convicted of certain crimes. I will also not hire any applicants, with more than two points on their H6 DMV record, a DUI or a major vehicular accident that resulted in significant injury or death. I will also issue them a multiple choice personality test and sit down and talk with them, asking a series of pointed and purposeful answers.  I will also speak with their previous employers before moving on to the next phase of employment selection and new hire training.

While this may be seen as excessive,  our passengers demand the best in service. And we differentiate ourselves as bringing the best in class to every ride, and to ensure safety of the customers.

VOLUME AND THE FUTURE

Here’s the kicker: our service does not do anywhere close to the volume of rides that Uber does.  For a  company that provides the mind-boggling numbers of customer contacts that Uber does, you would expect  the bare minimum of safety and security  to be equal to if not greater to established standards. Clearly something’s missing in Uber’s due diligence, and absolute refusal to abide by industry best practices in employee selection and customer safety . When the honor system and real world situations are left to play out with little to no regulation or oversight, who is ultimately held accountable and who can you really trust?