Car Transportation

Sexual Harassment at Uber

Susan Fowler, a former site reliability engineer, at Uber describes in full detail her unbelievable experiences and employment at Uber. Illustrated in her personal blog, she speaks of the unspeakable sexual harassment and blatant sexism that targeted her and her female colleagues in November 2015.

It’s outrageously disturbing to know this still exists and swept under the rug at a company so well-known and at a time that is the 21st century. Susan describes a series of events that sound like a movie plot story, but instead played out in her real life and at her employment at Uber.

On her first official day, her manager propositioned her for sex on the company’s chat platform since her manager was in an open relationship with his girlfriend and could not find any action. He started approaching his female subordinates.

sexual harassment

Sexual harassment has been an ongoing issue at the car-sharing app company, Uber.

When she documented and saved her email correspondence to report this, she was told by HR that he wouldn’t be punished because he was a high performer and needed in the company. HR also informed her that since this was only his first offense, it’s best not to escalate things.

She was given the option to switch teams, but was warned if she stayed, most likely, she will receive a negative performance review by her boss ( who harassed her) and that this would not be considered retaliation since she was a given a choice.

sexism at Uber

Support companies that do not promote sexism. Uber’s sexist treatment of female employees remains a serious issue.

Other female employees had also reported sexual harassment by the same manager and were all told nothing would happen since this was his first offense which is an outright lie.

Stories after stories continue about the sexism and injustices for women at Uber. Another scenario described that the company bought leather jackets as perks for men, but did not for women since the men’s jackets were purchased at a bulk, economic price, and the women’s jackets were at full-price which needed justification for buying even though there were only six females in that department.

The non-stop discrimination towards women did not stop there. Susan was declined for a Uber-sponsored Stanford CS graduate program where she was eligible for and have been working diligently towards. Because of her incessant reporting, she also received negative performance reviews which ultimately blocked her transfer to another team.

She was victim-blamed and her hope for HR to help protect her from sexual harassment backfired and instead HR told her she’d be fired for reporting anything more.

These stories are countless. If you google them, you will see Uber at it’s core…An Unethical company that thrives on sexual harassment.

Please do not continue to support Uber or use their services.

Private limo companies such as ours, A & E Worldwide Limo, actively recruit and employs female drivers and dispatchers with respect and gratitude.

A&E Worldwide Limo is also one of the first female-owned companies in the Los Angeles area and was started by Ms. Leah Katzin, Adir Katzin’s mother.

 

What is the #DeleteUber Campaign All About?

It all started with Uber’s decision to disable surge pricing around New York’s John F. Kennedy Airport in response to a taxi driver’s strike spurred by Trump’s executive order of an immigration ban. Uber’s tactic was rationalized by their executive team with the same boiler plate marketing spin they’ve used for years: providing transportation as reliable as running water. The multi-billion dollar global behemoth missed a key opportunity to stand up for what a large sector of their user demographic believed was right and was seen instead as profiting from a national and logistical crisis.

Users of the app and protesters alike viewed Uber as profiting from the strike.As a result of this massive PR blunder, Uber suffered a significant exodus of socially conscious and connected users. This should come as no surprise. Uber has cemented a reputation long before as “opportunistic” and “unfair’ confirming many users simmering suspicions to believing the worst in the company. We’ve seen it before with their surge price fiasco during Hurricane Sandy, as well as the mass shooting in Australia, where scores of users were hit with outrageous surcharge fees during their attempt to flee an active shooter area.

Deleteuber,

What is the #DeleteUber campaign all about?

In June, Uber accepted a massive $3.5 billion cash infusion from Saudi Arabia’s sovereign wealth fund from a government that doesn’t allow women to drive cars and punished a rape victim for being alone with a male non-relative. Consequently, Uber put the theocratic regime on a board seat.

As people create social media firestorms with the #deleteUber, consider what choices and circumstances you are supporting. Uber throughout the years has had embarrassing data breaches, been known to allegedly spy on its own customers, threaten to dig up dirt on journalists, and downplay sexual assault.

Why would anyone support a company like Uber? With ethics and consciousness on the rise, and more people choosing to vote with their wallets the #deleteUber campaign was about the people and for the people. The people asked others to delete Uber accounts entirely.

When considering other car service options, please know that private limo companies such as A&E Worldwide Limo only offers the most consistent, safe and highest end car and limo service with no political agendas. With an increasing number of choices available in transportation to the consumer, boutique chauffeured service companies have started to pay attention to how and why consumers spend their money and have raised their level of accountability, standards and connectedness within the car service market and the world.

 

A Private Chauffeur’s Journey on an Airport Pickup at LAX!

Most do not know the extent to what private chauffeurs and limos companies go thru in ensuring a smooth, enjoyable airport pickup for the client. In this video, you will see what our chauffeur faces with challenges such as parking, road constructions, discretion, and more. A &E Worldwide knows the ins and outs to provide the highest quality service, making sure your limo ride is on time and of pure enjoyment.

Official Los Angeles Limo Tipping Guide

Tipping in the Los Angeles Limo Industry

When it comes to tipping in the private car service market, our chauffeurs get asked several questions. Does the passenger need to tip?  How much should I tip? Does the chauffeur get all the tip? When should I tip?  While each LA Limo company is different there are some industry standards that have taken shape over the last twenty years. Many of them shaped by tradition and necessity, while others have been shaped by legislation. To gain a clearer understanding and avoid an awkward faux paux in the field, it helps to take a look at customs for tipping in the Los Angeles limo industry.

Culture of tipping and Invoiced Gratuities

While in some countries tipping is considered offensive, in the US and particularly in LA the general rule of thumb is if a service employee carries a bag, props open a door or provides a personalized service of some sort, above and beyond the mundane, tips are appreciated and expected.

While in many service industries cash is king, multiple Los Angeles limo companies have followed the cruise ship or country club model of adding an automatically invoiced gratuity to the final bill.  While some passengers consider this to be rude or presumptuous, the policy is steeped in tradition, necessity and experience. Many executive car service rides throughout the years have typically been arranged through third party bookers such as executive assistants or travel managers. The last thing they want their VIPs worrying about is fumbling with cash in the field or concerning themselves with time consuming calculations. This is one reason why the majority of private car service companies add on the gratuity to the bill…its a matter of convenience for the passenger.

Driver Vs Chauffeur wages

Our experience has also shown that a professional hard working chauffeurs relies on the kindness of strangers for tips, however, many times they get stiffed. The expected and standardized gratuity in a high level service industry can be anywhere from 18-20%.

It’s important to understand the distinction between a driver and a chauffeur. Drivers are usually behind the wheel of a cab or rideshare vehicle. Chauffeurs are seasoned and trained professionals behind the wheel of an immaculate luxury vehicle. They often go above and beyond traditional expectations. From route selection to stocking and cleaning of the vehicle, top tier chauffeurs are cut above drivers, whose responsibilities , decorum and duties are minimal at best.

Quite frankly, talented chauffeurs expect to not only be well paid but also appreciated. We’ve found that if they are unable to earn a liveable wage – which in California often includes their gratuities – they will simply pack their bags and find other work. Many LA limo companies share a certain percentage of the base rate of a standard fare with their driver. In addition to this, they pass on the full amount of added gratuity to their chauffeurs. This gratuity is a large part of their living wage, and in addition to any medical and dental benefits has proven to be a consistent incentive for career chauffeurs.

Recent Legislation and the Discretionary Gratuity

As a direct result of litigation over the past few years regarding invoiced gratuity percentages and their qualifying status as “tips” under state and federal laws, the language has changed. Many private town car service and limo companies have begun labeling invoiced gratuities as discretionary or suggested tip.  This can be defined as an amount that is added to the invoice of a client’s ride. This discretionary amount can be increased,  subtracted from or completely eliminated based upon the passengers end experience. This essentially has changed perception of the added amount from an imposed charge to an actual tip that the customer has full control over.  While many passengers have a clear understanding that the drivers receive this on their paycheck, they also know that cash is still king, and may dole out an additional amount in the field directly to the driver.

While additional cash gratuity from hand to hand is not expected, it is certainly appreciated.  Some of our top tier chauffeurs in the field have seen $20 bills or even $100 bills from clients that have been wowed by their service experience.  Whether or not you decide to hand out anything additional is entirely up to you and is one additional way of saying thanks. Whether it’s airport car service or a limo for prom, the Los Angeles chauffeured service market is a unique one, with it’s own set of implied and defined rules regarding tipping.

Ultimately, the appreciated chauffeur will know his quality of service gauged by the tips he receives for the most part and that is if he doesn’t get stinked by a cheap client. Car and driver are the two deciding factors to a positive and memorable limo ride.

From top CEOs of distinct companies such as Twitter & Discovery to private weddings, A&E Worldwide Limo offers an array of top vehicles, limos, SUVs, Cadillacs, towncars, and more for your special event. Our service surpasses most client’s expectations with timely deliveries, personalized chauffeur service and a premier, luxurious limo experience!

 

tips

What to tip a Chauffeur?

Featuring the New Grech Motorbus for Optimal, Luxurious Traveling and Group Travel.

With group travels and longer distance rides, A & E Worldwide Limo based in Los Angeles, CA has just featured the newest, top of the line, GM 33 Luxury Bus for corporate travel, special events and occasions. Its capacity allows up to 28 passengers with rear luggage or 32 passengers without.

The interiors are immaculate with inviting leather seats and great leg space for each individual. It also hosts a LCD screen monitor for viewing during travel for long or short distances. Select models also feature a fully functional PA system and overhead speakers.

Grech Motrorbus

Premier Grech Motorbus is the perfect choice for corporate and group travel.

Group Travel in Grech Motorbus.

Grech Interiors are of highest standards with leather seats and PA system,

grechinteriorgrouptravel

Luxury travel in Grech Motorbus for corporate traveling, group travels, to the Oscars or Grammys.

This spacious and sleek motorbus is pure luxury for group outings, corporate transportation, special events such as transportation for Grammys, group transportation for Oscars and Awards’ ceremonies.

Top Benefits of Riding this Motorbus:

  • Perfect for mid to large group size.
  • Reduces number of trips for large event shuttling, such as weddings, corporate events and awards ceremonies.
  • Perfect for tours that need a working PA system.
  • Works great for corporate road shows and presentations.
  • Outstanding options for long haul trips where flying multiple passengers is not a cost effective option.
  • A popular choice for professional and collegiate athletic teams.

Why Is this In Popular Demand?

This type of vehicle is in demand due to high-end clients that need to simplify large group transportation logistics. All passengers can be accounted for into one larger passenger vehicle as opposed to chartering multiple smaller vehicles. This is especially useful when all passengers are being picked up from and taken to the same destination.

Its also useful for corporate road shows where there are multiple stops along a hourly chartered itinerary and passengers need to engage and discuss business with each other in between each stop.

The vehicle is often used for large events with multiple passengers that need to be shuttled back and forth between event venue and accommodations. This works great for wedding parties and corporate events where selected groups can be loaded onboard and shuttled to their destination. In the meantime, the venue coordinator begins to organize the next group for transport and so on. This staggered manner of group transport is used to manage and optimize large group shuttling.

STANDARD FEATURES ON EVERY GRECH MOTORBUS:

  • Panoramic front viewing window
  • Frameless coach windows
  • Pneumatic operated “plug” entry door
  • Roof-mounted HVAC and heavy duty climate control
  • Altro hardwood flooring
  • LED interior / exterior lighting
  • Passenger retractable seat belts
  • high back captains chair style Leather seats

            OPTIONS ON THE GM33 F-550 SHUTTLE BUS INCLUDE:

  • Custom black color body paint
  • DVD player with premium rear audio
  • PA system with overhead speakers
  • State of the art LCD monitors
  • Alcoa wheels
  • Air ride (Ultra Ride) shock system
  • 110V/ USB outlets in every row
  • Additional microphone with long cord
  • EZ move luggage wall with oversized rear luggage berth (for up to 28 passengers)

When you choose A&E Worldwide Limo, you are choosing high efficiency, high standards and a luxurious ride-share and limo transportation experience. For more details and bookings, call us at 888-353-4919.

 

How Safe is Uber…Really?

CAR-SHARING INDUSTRY

New products and technology often captivate the public eye, but there is always a flipside to anything new to the market that is yet to be discovered.

In the  car service industry, there is no exception which includes the well-known car sharing app Uber.  There is no doubt that they have created a unique product, however their service and social responsibility attached with providing a “real world” service experience  have lagged far behind. From operating illegally in many cities, to recent news worthy incidents of both passenger and driver assault or rape, many clients have continually asked me…”How safe is Uber..really?”

This is one well -publicized news story of the incident with the Taco Bell Executive riding in an Uber car. See the story below:

http://www.cnbc.com/2015/11/02/taco-bell-executive-out-after-alleged-assault-in-uber-car.html

UBER STRATEGY AND GAME PLAN

Uber’s strategy is very simple: Bull -headed market entry and disruption supported by infinite financial resources that use marketing, lobbying and fanatical customer base social media support  .

In many instances, Uber has steamrolled into many cities and operated outside of any legal oversight, and in some cases in spite of city issued cease and desist orders.

When things get really ugly for them, they rely on their status as a third party technology company to buy them immunity from any liability. For a car service to default to technology company during questioning  is quite disconcerting. Along with a very talented public relations team and corporate smooth talk that would make Donald Trump blush, they evade a full court press.  Any question of liability safety precautions and responsibility, are ultimately made null by this nonchalant strategy, and Uber continues to do what they do best—generate revenue.  Up until recently, this has worked for them. But the tide is changing and recent incidents have forced many to ask what is really going on behind the scenes  to ensure my ride is safe?

DUE DILIGENCE

This is where a lot of potential Uber users balk at tapping that button.  Is Uber really doing their due diligence? Do they know who is driving me? Most established, legitimate car service companies must have drivers undergo a thorough in person hard copy “live scan fingerprint” background check of their drivers. This ensures that the person applying for background check is indeed the one being scanned. It’s kind of a no brainer you would think, but Uber’s policies are very flawed to say the least. In addition, all drivers must undergo a pre- employment drug urinalysis test as well as ongoing random drug tests throughout their time of employment. By law, all companies registered as Livery service providers with the California Public Utilities Commission (PUC) must screen drivers based upon the most recent copy of their CA DMV H-6. This informs the employer of any infractions on the prospective employees driving record within the past 6-7 years.  On top of that, they must sign up with CA DMV Driver Pull notice program. This sends an automated notice to the employer if their driver has been involved or convicted of any moving violations in their own personal vehicle or while off duty. Most legitimate limo companies will also use FBI modeled psychological/ personality profile test as well as situational interview techniques to further select from a potential pool of applicants before hiring a new trainee.

I can tell you that as a second generation small car service owner, my standards for potential candidates are very high.  Based upon city, local and common sense guideline,  I will not hire anyone convicted of certain crimes. I will also not hire any applicants, with more than two points on their H6 DMV record, a DUI or a major vehicular accident that resulted in significant injury or death. I will also issue them a multiple choice personality test and sit down and talk with them, asking a series of pointed and purposeful answers.  I will also speak with their previous employers before moving on to the next phase of employment selection and new hire training.

While this may be seen as excessive,  our passengers demand the best in service. And we differentiate ourselves as bringing the best in class to every ride, and to ensure safety of the customers.

VOLUME AND THE FUTURE

Here’s the kicker: our service does not do anywhere close to the volume of rides that Uber does.  For a  company that provides the mind-boggling numbers of customer contacts that Uber does, you would expect  the bare minimum of safety and security  to be equal to if not greater to established standards. Clearly something’s missing in Uber’s due diligence, and absolute refusal to abide by industry best practices in employee selection and customer safety . When the honor system and real world situations are left to play out with little to no regulation or oversight, who is ultimately held accountable and who can you really trust?

 

 

What’s It Really Like in the Los Angeles Limo Industry?

An Interview with Adir Katzin, Owner of A&E Worldwide Limo.

Q: How did you get started in this business?

A: This is a second generation family business. I worked in the business for 8 years learning the ropes, pursued a career in emergency medicine and eventually fell back into the luxury chauffeured transportation service, which was my original passion.

 

Q:  What do you enjoy about it?

A: I enjoy working with and speaking to my clients and the satisfaction of seeing a job well done.  I love 99.9% of all my clients. You have to have the “heart of a servant” and love customer service in order to do this work day in and day out. I care deeply about their satisfaction and safety and there’s a certain gratification in seeing a happy customer. Of course I do enjoy most everything else that comes with the daily grind…the nonstop challenge of dealing with logistics, traffic, airport delays and flight changes. It’s all a nonstop 24/7 challenge that constantly keeps me on my toes so there’s never a dull moment.  I really enjoy the hustle of it.  I also enjoy flipping the vehicles every few seasons and choosing new models based upon vehicle performance and client demand. There’s really a chance to “geek out” on the newest tech trends and development.  But, at the end of the day every choice I make is geared towards client satisfaction.

 

Q: How do you compare to your competitors in your area?

A: At the end of the day, it comes down to consistent performance. I can proudly say that we have one of the highest client retention rates in the industry.  That boils down to margin of error. Our margin of error on trip to trip is VERY small, and it’s due in large part to the team of people I surround myself with highly qualified staff and the equipment and technology we use. Needles to say most people also appreciate a “customer first” attitude, clean,  well-maintained vehicles, superior back-end office support and professional and punctual drivers who have great people skills.

 

Q. What makes your limo service different?

A: We are considered a “personal boutique service.” What this means is that we strive to treat each and every client as if they’re our only one.  That’s how it started for us and that’s the way we’ve continued to behave. The problem with some larger brand names in this industry is that they’ve forgotten about their customers. I try and make sure that EVERY detail on every ride is flawless. Even with perfect execution, with occasional goof ups do occur. What makes us different is that we care. If there’s ever an incident or complaint, I do everything in my power to make it right.

 

Q:  Do you only serve LA/Sherman Oaks area?

A: We also provide the same level of service in over 350 cities worldwide. It’s taken us 38 years to develop our worldwide affiliate network, but it’s a well oiled machine that we’re very proud of. We consider our service a one stop shop for all your transportation needs

 

Q. You must be some interesting characters and cool people. Can you share a few?

A: The clients that are most memorable to me are the movers and shakers; individual giants that drive the modern industry. Also it’s really neat to meet people whose work I have always had a personal interest in.  From the CEO of Twitter to the CEO of Discovery Communications, I have had the chance to meet and work with some of the most influential people in the western world. We also do alot of small family accounts and major corporate travel for companies such as Chevron and Amgen.  I am also a huge horror film buff and once had the chance to drive the Director of  the horror movie “Hostel.” That was a huge nerdy moment for me and I had to try my hardest not to geek out when meeting him

 

Q: What keeps you going everyday?

A: Limo.

I can liken it to the excitement of show business.  The action stress and spotlight are part of the excitement.  When we’ve completed group transportation for a large event or award show for example and all the working pieces have come together perfectly there’s a certain satisfaction to it.  That’s ultimately what keeps me going. I would also like to build this business into an asset that I can eventually pass on to my kids and see where they take it.

 

Q: What’s new and coming in your industry?

A: The discontinuation of the former industry standard. The Executive Lincoln Town Car has a left a vacuum in vehicle choice.  Right now we’re excited about new changes and have our eyes on the New 2016 Lincoln Continental, as well as the 2016 Cadillac CT6 with extended wheel base.  We are always in attendance at the trade shows and will be keeping our eyes peeled.  While we are certainly acutely aware of the pull and attraction of On Demand Apps for transportation.  We are holding out to make sure that we make the wisest investment in reservation and booking apps, so that we can find one that both integrates seamlessly into our back-end admin system and that also works for our clients

 

Q: What’s your vehicle selection like?

A: We have  recently made some significant investments in three new Cadillac Escalade platinum edition SUVs…a very nice option for small groups with luggage  We are also starting to carve out a niche in the Mercedes Benz Sprinter Market and have purchased 3 new vans that can accommodate anywhere from 11 to 18 passengers. Each model of Sprinter really has it’s own personality and can really be tricked out. We of course stock the standard Lincoln, Cadillac and Mercedes sedans as well as high end mini coaches for large group work.

 

Q: How do you compete with the car-sharing companies like Uber?

A: One word…Service.

Most Uber users are not using them because they want to. It’s a question of price and convenience. But, ultimately I always know who is driving my car and my clients. And I am able to trust them with my own family.  Without spending too much time mulling over the whole Uber debate, I can tell you that I invest a lot of my money and time in personnel, and that there is a distinct difference between a driver and a chauffeur.  We deliver a flawless service to our clients, that’s our promise. Ultimately, Uber has upped the ante with response time and new Whiz bang technology. While we certainly cannot and will not compete with them on pricing, we have crunched our lead times to 1 hour, almost anywhere in LA and are currently looking into a streamlined consumer end app that does everything Uber does, but even better.

Other things to consider is that Uber cannot take advance reservations of weeks or days beforehand where this is a standard option for A&E Worldwide Limo clients. Uber also does not have a phone number and we always have our phone lines and emails open to our clients. This is where caliber service starts.

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