Choosing a Los Angeles Executive Limousine Service
Los Angeles Executive Transportation
Your executive travel isn’t just going to take place between the hours of 8am and 5pm on weekdays. A great way to start interviews with executive transportation providers is to ask whether they offer customer support 24/7. Too often, limo companies use call centers or untrained answering services to answer the phones after hours. The customer service representatives lack the training, expertise and clout to resolve big issues. Look for an established organization that offers their own employees to handle any questions or issues that arise outside business hours.
Stop by for a Personal Visit
Taking a trip to visit the facility in person can be an immediate indicator of whether they’ve been honest about their fleet, staff and level of professionalism. Take the time to talk with customer service representatives, dispatchers, mechanics, management and the Chauffeurs. Do the Chauffeurs dress well and present themselves as competent professionals? If you’re worried that about the quality of cars and staff, checking out their service in person is a great way to see whether they’re worth your business.
Watch the Company in Action
A key indicator to watch for is how the chauffeurs act when they are waiting for their client. Are they watching the flight board and holding a professionally printed Greet Sign or are they outside smoking and talking on their cell phone? A professional chauffeur is always “on” and should be representing the company accordingly.
Insurance Coverage
Insurance coverage is a crucial differentiator among exceptional providers. A reputable company won’t hesitate to offer details about coverage or a copy of their insurance certificate. They’ll know exactly how your company will be covered in the event of the unknown (ask to be named as an Additional Insured), and they’ll have the expertise to discuss any questions and concerns about coverage. If the company doesn’t want to share much more than the fact they are covered or becomes quiet when you inquire about their level of coverage, it may be a good sign to start looking elsewhere.
Ask for References
Client references are a strong indicator of how well they maintain relationships with other corporate clients. If they’ve been in business for a while, at least one executive travel customer should be willing to vouch for their service. Take your references research a step further and see how they’re rated with the Better Business Bureau or if they have reviews on Yelp. Look at their Facebook and Twitter feeds and see what other clients have to say about their experience. While it’s important to keep in mind that many clients are more likely to share negative experiences than positive, a company that has a commitment to going above and beyond should receive some positive feedback and have no problem coming up with glowing references.