Tag Archives: limousine service

The Reality of Uber and Accidents Caused

Is riding a cheap fare on Uber worth risking your life?

Another story unfolds on Fox 4 News recently posted on Jan. 4, 2017, as an Oklahoma State student stepped into an Uber and crashed in a rollover car accident. Sarah Milburn, a college student and resident of Dallas is now a quadriplegic, paralyzed from the neck down. She is now suing Uber for undetermined damages.

The 23-year-old got into an Uber with some friends for a night out in Uptown Dallas. She put on her seatbelt in the third row of a Honda Odyssey and got T boned at an intersection. As she said, “Our Uber driver kind of ran the red light, and we got hit,” Milburn said. “I had my seatbelt on so I was flipped upside down. And I remember just hanging there, and I remember my friends all screaming.”

limo, uber car accident

Would you get into a Uber and risk your life?? Source and Courtesy: Fox 4 News

It turns out that Milburn’s attorney, Charla Androus, discovered the driver was 39 year old Arian Yusufzai, (maybe link to:http://bailbondcity.com/texas/wise-inmate-YUSUFZAI/81457) with a criminal history of gambling and drug charges The Honda Odyssey was owned by someone else who also had been arrested and the car was uninsured.

Now, Sarah Milburn’s life has completely been changed and her new life as a quadriplegic is one that will remain daunting in her life moving forward.

Here is her driver’s mugshot:

http://bailbondcity.com/texas/wise-inmate-YUSUFZAI/81457

With A & E Worldwide Limo, we are compelled by state law and Public Utilities Commission regulations to follow certain rules before our car and drivers head out on the road. Our drivers all have live scan fingerprint background checked, are pre-employ and random pool drug-tested, licensed and insured. Our chauffeurs are the face of our company and are professional drivers who are alert and vigilant. When safety and professionalism matter most to you, the choice is clear.

The question now is would you get into a Uber car?

Choosing Uber, Lyft, or AE Worldwide Limo?

In today’s on -demand society, we have many car- sharing options to choose from. With the ubiquitous, Uber and Lyfts of the world, you’re not sure what you are stepping into when you get into that car service.

You hear on the news all the strange, tragic and scary stories of customers riding in these car-shares with volatile attacks, criminal records, or simply unpredictable behavior. In choosing which car transportation is safest, most professional, and reliable for you, consider these risk factors.

Risk Considerations for choosing which car option to use:

  1. Is the driver a licensed or unlicensed driver?
  2. Was a background check done? Does this include a state- approved fingerprint live scan?
  3. Was a drug test conducted on the driver?
  4. Pricing comparison. For the same amount or in some cases less, you will ride in a professional, clean, premier limo or car in full luxury style vs. a common car.
  5. Professionally-trained, reliable drivers. You will get a professional chauffeur vs. just anyone and most likely an untrained driver.

At A&E Worldwide Limo, we only provide the highest quality service with licensed drivers with approved background checks and state- approved fingerprint live scan. We make sure our clients are in safe hands and get to where their destination is. Our vast selection of executive cars, limos, and group travel vehicles are some of the finest car transportation with exclusive amenities such as WiFi, leather seatings, and a professional chauffeur at your service.

With so many limousine service, executive car rentals, and options for airport pickups, choose A&E Worldwide Limo that is all encompassing and provide a multi-purpose need at the highest standards, reliability, and luxurious limo ride experience.

Spectacular, Stylish Limo Rides for Your Special Day!

Special events require vast selections of premier cars and limos. At A&E Worldwide Limo, we deliver the highest quality of service and new selections of top vehicles and stylish limos. Take a look!

How Safe is Uber…Really?

CAR-SHARING INDUSTRY

New products and technology often captivate the public eye, but there is always a flipside to anything new to the market that is yet to be discovered.

In the  car service industry, there is no exception which includes the well-known car sharing app Uber.  There is no doubt that they have created a unique product, however their service and social responsibility attached with providing a “real world” service experience  have lagged far behind. From operating illegally in many cities, to recent news worthy incidents of both passenger and driver assault or rape, many clients have continually asked me…”How safe is Uber..really?”

This is one well -publicized news story of the incident with the Taco Bell Executive riding in an Uber car. See the story below:

http://www.cnbc.com/2015/11/02/taco-bell-executive-out-after-alleged-assault-in-uber-car.html

UBER STRATEGY AND GAME PLAN

Uber’s strategy is very simple: Bull -headed market entry and disruption supported by infinite financial resources that use marketing, lobbying and fanatical customer base social media support  .

In many instances, Uber has steamrolled into many cities and operated outside of any legal oversight, and in some cases in spite of city issued cease and desist orders.

When things get really ugly for them, they rely on their status as a third party technology company to buy them immunity from any liability. For a car service to default to technology company during questioning  is quite disconcerting. Along with a very talented public relations team and corporate smooth talk that would make Donald Trump blush, they evade a full court press.  Any question of liability safety precautions and responsibility, are ultimately made null by this nonchalant strategy, and Uber continues to do what they do best—generate revenue.  Up until recently, this has worked for them. But the tide is changing and recent incidents have forced many to ask what is really going on behind the scenes  to ensure my ride is safe?

DUE DILIGENCE

This is where a lot of potential Uber users balk at tapping that button.  Is Uber really doing their due diligence? Do they know who is driving me? Most established, legitimate car service companies must have drivers undergo a thorough in person hard copy “live scan fingerprint” background check of their drivers. This ensures that the person applying for background check is indeed the one being scanned. It’s kind of a no brainer you would think, but Uber’s policies are very flawed to say the least. In addition, all drivers must undergo a pre- employment drug urinalysis test as well as ongoing random drug tests throughout their time of employment. By law, all companies registered as Livery service providers with the California Public Utilities Commission (PUC) must screen drivers based upon the most recent copy of their CA DMV H-6. This informs the employer of any infractions on the prospective employees driving record within the past 6-7 years.  On top of that, they must sign up with CA DMV Driver Pull notice program. This sends an automated notice to the employer if their driver has been involved or convicted of any moving violations in their own personal vehicle or while off duty. Most legitimate limo companies will also use FBI modeled psychological/ personality profile test as well as situational interview techniques to further select from a potential pool of applicants before hiring a new trainee.

I can tell you that as a second generation small car service owner, my standards for potential candidates are very high.  Based upon city, local and common sense guideline,  I will not hire anyone convicted of certain crimes. I will also not hire any applicants, with more than two points on their H6 DMV record, a DUI or a major vehicular accident that resulted in significant injury or death. I will also issue them a multiple choice personality test and sit down and talk with them, asking a series of pointed and purposeful answers.  I will also speak with their previous employers before moving on to the next phase of employment selection and new hire training.

While this may be seen as excessive,  our passengers demand the best in service. And we differentiate ourselves as bringing the best in class to every ride, and to ensure safety of the customers.

VOLUME AND THE FUTURE

Here’s the kicker: our service does not do anywhere close to the volume of rides that Uber does.  For a  company that provides the mind-boggling numbers of customer contacts that Uber does, you would expect  the bare minimum of safety and security  to be equal to if not greater to established standards. Clearly something’s missing in Uber’s due diligence, and absolute refusal to abide by industry best practices in employee selection and customer safety . When the honor system and real world situations are left to play out with little to no regulation or oversight, who is ultimately held accountable and who can you really trust?

 

 

5 Things You Need to Know Before Booking Chauffeured Car Service

Los-Angeles-Chauffeured-service

Chauffeured Limo Service 101

Chauffeured car service can be both convenient and elegant.  Whether you’re pulling up to An exclusive Hollywood premiere or using airport car service, it’s often the preferred way to get around town. If you are going to rent a limo for the first time or even if you’re a seasoned car service veteran there are always details your limo service should make clear to you. The following covers 5 key questions you should always make sure to ask your Chauffeured car service provider.

When Will I be paying for my Chauffeured Car Service?

If you’re renting a Los Angeles Limo on a budget, getting a straight answer is crucial. The question is actually a two sided coin; let’s get the skinny on both. Find out if your car service does point-to-point or hourly/garage-to-garage billing. Depending on the type of service you’ll need, the answer will determine how you will be billed and help you to avoid having to pay a penny more than you need to.

Additionally, does the limo service demand payment in full or a deposit at the time of booking? Do you pay the full balance upfront at the beginning of the trip? Find out exactly when they’ll be putting charges on your card.

Is There an Hourly Minimum?

For client directed hourly trips, many LA Limo services charge a minimum number of hours-it’s usually around 2 to 4. If you’re just need to book airport car service, let your reservationist know that you require point-to-point service, which traditionally won’t have a minimum amount of hours attached.

Can I Get in Touch with My Chauffeur?

If you’re scheduling a pre-arranged pick-up, you’ll want to know how you can get in touch with your Chauffeur. Request their cell phone number ahead of time, as this is often helpful to have before during and after the trip.  Take advantage of any on-board communication too. If you’re going to rent a hummer limo, for Example see how you can communicate with your chauffeur during the trip. Are there intercom systems mounted in the vehicle in case you have any burning questions en route to your destination?

Is Alcohol Allowed In The Limo?

If you and your party are 21 years or older, most likely you’ll be fine consuming alcohol in the back of the limo. Ask ahead to make sure the limo comes with a full wet mini-bar. Some Los Angeles limo services have mini bars that rival that of many luxury hotel rooms.

Parents who plan to rent a limo for prom or any other event with minors should ask about the company’s policy regarding underage drinking. Great limousine companies often have a bag search protocol prior to boarding-this gives a measure of assurance and safety.

What Amenities Are Included With My Chauffeured Limo Service?

Ask what additional amenities are included with your limo rental. Will they have an AV package? Does it come with stereo surround sound, a CD Player, iPod connections? Why shouldn’t you enjoy your custom playlist during the ride? Additionally, see if they provide complimentary champagne or red carpet service for wedding limo packages. Ask about glass stem-ware, seating capacity and arrangement and anything additional provided with the service.

How Long Can We Party?

If you and your guests are having the time of your lives and you just don’t want the party to stop, you should be able to extend your reservation. The Likelihood of extending your limo service will be higher if your trip is the last scheduled reservation of the day. Be sure to inquire about policies and protocol ahead of time. There is often a higher cost for last-minute requests. If you’re unsure about the time window time your party will need, try and  book a longer window of time to avert any last-minute changes in billing or the off chance that the limousine won’t be able to accommodate your request. 

Is Chauffeur tip Included?

Chauffeurs often live off of their tips and many Los Angeles limo services have a policy of adding 20% to the invoice at the time of the initial booking, a practice known as “all-in pricing”. Make sure the price you get includes all additional add ons and ask for an explanation of each.

 

Special Thanks: John Kragh
Image: neogaff.com

The 5 Worst Mistakes a Los Angeles Car Service Can Make

How to find a Reputable Car Los Angeles LimousineService

 Often cost isn’t the final determining factor in  the quality of a car service. There may be some important facts you need to konow about a company that are only discovered when you look deeper.  Not every car service is the same, just as every Limo Service in Los angeles is not created equally.  While online searches and investigation of the company’s reputation can be helpful, there’s usually a repeating pattern in some of the bottom rung LA Limo companies out there.  I have received many questions regarding worst case scenarios and how they are handled.  The following are the 5 most prominent gaffs committed by repeat offenders.

 

Poor Back Office Etiquette/Customer Service

A Los Angeles Car Service that answers the phone on the second ring is one step ahead of the competition. From reservations and confirmations to the final billing process, having a competent office team is essential to operating a successful Los Angeles car service.  The office staff are the nuts and bolts of the operation and can make or break a Los Angeles Limousine Service.  Bookers, reservationists and dispatchers all have some level of interaction with clients, travel agents and executive assistants.  The average day in the life of one of these bookers can be very stressful and the last thing they nedd is to deal with is someone who is slow, incompetent or just plain rude.  I have had several clients who have switched from their airport car service, simply because they were burnt out on the office staff.

 Poor Choice in Chauffeurs

The chauffeurs, often misspelled as chofer driver, are often the first and the last people to meet the clients in the field.  They are truly the ambassadors of any Town Car service.  It’s important that they are properly vetted, screened and trained.  Also, the nuances of choosing the right chauffeur for the job is something that comes with time and experience.  The worst example I can remember is a company that was putting a chauffeur with a registered sex offender background on Limos for prom.  The details of why and how this chauffeur was hired, let alone assigned to drive these particular clients is just as important as the poor judgment of the office staff.  You can begin to see how all the pieces fit together here.

 Poor Vehicle Condition and Limited Fleet

Fleet variety and condition are often the most visible benchmarks of a top tier Limo Service in Los Angeles.  No vehicle in the fleet should be older than 4 years old, and should have no more than 150,000 miles on it.  Something else to consider when choosing a Los Angeles Limousine service is fleet size and variety.  While some sedan services specialize in car service to LAX  (using older model Lincoln Town cars), other companies may have the most recent model Hummer Limos and Luxury sedans.  The ability to handle high end corporate/executive travel as well as retail car service to LAX is what sets apart an LAX shuttle service from a high level Executive Limo company.  This goes hand in hand with the next biggest and most common flub-a company’s inability to handle different types of accounts.

Inability to Deal With Different Types of Accounts

 Just as an LA Limo Service may be unable to handle variegated vehicle requests, some just can’t deal with different levels of clientele.  The reality star diva will require a different level of service than the average business traveler requiring airport car service.  The fortune 500 CEO will require different accommodations than an aging rock star.  These differences are numerous and nuanced and can be everything from immediate confirmations upon request to repeat requests of a specific chauffeur. The Los Angeles Limo Service that understands this and has an intuitive grasp of these differences can stay one step ahead of the competition.  The end goal is to continue to deliver a high grade and consistent level of customer service across the board.

Poor Communication and  Lack of Technology

Communication is a key component of the Limo industry-whether it be in the office or in the field.  Recent advances in technology include everything from automated dispatch and web based portal reservations to flawless GPS tracking and routing systems – even in car Wi-Fi.  The Limousine service in Los Angeles that is able to stay ahead of the curve and keep up with the times is a company that stands out amongst a seas of black cars.  Two way Radios are a key component of field communication, where many cell towers can have limited reception.  Text and SMS have now added an additional advantage to sensitive situations where a phone call can be inappropriate with a high profile VIP on board.  Some chauffeur service companies are even able to provide chauffeur name and contact info to a booker or client the night before a run.  This is really where an LA Limo Service gets the chance to shine.  Recent advances in the limo app market have even allowed operators to provide real time driver tracking and instant dial options in the palm of the clients hand. Google docs and Cyber Travel Database Systems have also proved indispensable when dealing with travel agents and bookers that require updated real time info for large parties.

When researching a Limo Service in Los Angeles, one can easily tell when the office staff on the other end of the phone is beating around the bush and not giving a straight answer. This is a major red flag that should give you cause for caution. Before you book with a  Los Angeles Limousine service, make sure you find the answers to your questions. If a Limo Service hesitates or gives you nebulous answers, that’s a sign to start looking elsewhere. Never settle for second best when it comes to luxury transportation. All you need to do is a little bit of research and ask the right questions to avoid frustration down the line.

 

image:cyclelicio.us

Top Worst Limo Passenger Tipping Mistakes

Los Angeles Limousine Tipping Etiquette.

Did you just over tip your chauffeur, or ingratiate him?  Many executive travelers that use limousine  services  often ask me about proper tipping etiquette.  There are subtle nuances in the service sector and it’s easy to miss them altogether. While some services add on gratuitiy to a bill for an all -inclusive pricing, others leave it to the client’s discretion.  Executive travel gives us all a chance to say thanks to those who have made our journey easier (chauffeurs, baristas, concierges). Here’s a worry free guide on how and when to tip, guaranteed to help you look like the savvy executive traveler that you are.

Why tip

You’re tipping for the moment, and for future service service-if you’re a returning customer, you want to be remembered.   You’re tipping because someone was helpful- there’s really not much else to it. Service gratuity has been around for ages, and the custom is an implicit and understood tradition between tipper and tipee.  Many of our limousine clients often say that their chauffeur, often misspelled  as chaufer,  went  above and beyond the standard level of service -there’s a lot that goes on behind the scenes of exceptional service.  However, If someone providing a service was not helpful, don’t tip.

Where When and How Much

According to Diane Gottsman, an authority on etiquette and the founder of the Protocol School of Texas,  the general rule in the USA is that “ if someone touches it, expect to tip them”.  This is, of course, contextual and follows common sense rules.  In Australia, however restaurant patrons seldom tip at all.  Many of us at one time or another have committed the occasional tipping faux pas– absentmindedly forgetting about the honest and hardworking chauffeur, or assuming a porter will have change for a 100 dollar bill.   The truth is that tipping is part of a travel budget.   A seasoned executive traveler understands that tipping is an integral part of their journey and doing business when they travel—and they make tipping a part of their travel routine. Quick Tip: If ever in doubt overseas, don’t be afraid to ask the hotel concierge about local tipping etiquette and protocol .

Standards for Tipping:

Bellhops, Skycaps and Doormen: $1-5 for helping with baggage or opening doors

Housekeeper: $2-5 per night for housekeeper, more for high end hotels

Concierge: $5-10 *Note: tips are encouraged but not mandatory (particularly if reservations or tickets were arranged)

Waiters at Sit-Down Restaurants:  The tip can be calculated as a percentage of your total bill as follows: 10% usually means you were very unhappy with the level of service , 15% means it was ok, 20% for excellent, 25% for outstanding. *Note: Ignore sales tax when calculating tips.

Bartenders: They usually  earn a $1-2 tip for  each individual drink served or 15-20% of total bill

Limousine Chauffeurs: 10-20$ for Airport transfer or Point to Point Transfer or 50-100$ for several hours of service or multiple day service.

Taxi Driver: 10-15% of base fare, depending on the level of service.

Valet Parking Attendants: $2 – $5 (when returning your car).

Spa: For a massage or other treatment, 10% – 20%.  Ask the attendant if the tip is included, some spas automatically add gratuity on the final bill. Some higher end spas will provide an envelope to drop off at the front desk after you’ve been cared for

Dealers at Tables in the Casinos:   5% of a bet amount at end of your Betting session.  Some players place the occasional bet for the dealer in an amount of their normal wager- if in doubt just ask the dealer-they know and they can show you how and where to place the bet.

Hairdresser/Manicurist: 10% – 20%.

Tour Guides: 15% – 20% + depending on quality of service.

 Tipping Tools and TricksCar service Tip Calculator

  • Always leave tips in cash, giving them directly to the tipee whenever possible.  This way, you make sure the right person is being thanked, and that the house can’t skim a portion of it
  • At high end restaurants, there is often a sommelier or wine steward.  Expect to tip the sommelier separately, at your discretion.  However, in a few restaurants, the server tips the sommelier based on individual wine sales, so check with your server first.
  • When calculating tip for restaurant service ignore sales tax, and base the gratuity off of the pre-tax total
  • Watch out for key words and phrases like “for your convenience,” which usually connotes that they’ve done some ‘funny’ math.
  • Whenever in doubt, run the numbers yourself with a decent tip calculator like WorldMate, on your iphone.
  • In several dining establishments a prominently displayed “Service Charge” or “Gratuity fee” might be added to a bill by default, particularly for party sizes of 8 or more.  Always double check your bill prior to tipping.
  • When tipping your maid, leave the tip face up on your pillow or in an obvious place, with a note that says thank you-it gives your gratitude that extra touch.  Leave your tip each day before you leave as opposed to at the end of your stay- different rooms are cleaned by different people each day,

 

Tipping has become part of many American’s way of life and an integral part of many hospitality worker’s pay. Tipping is something you can dial in really well after doing for some time. After a couple of times, you’ll be able to know when you receive really stellar service, or whether someone is ‘phoning it in.’ If you are given horrible service anywhere, don’t be shy and inform the manager.  Do not tip poor service – let them know you were unsatisfied, even if it means leaving a note explaining why there is no additional tip added to the bill.

10 Point Checklist for Using a Limo Service

Beginners Guide on How to Rent a Limo

Whether it be limo rentals for prom or car service to LAX. Renting a Los Angeles Limo for any event can be a daunting task.  There are so many Los Angeles Limousine companies out there, and so many vehicle options that choosing a starting point can be a challenge.

For the Purpose of this article, we will stick  to LA Limo vehicle choices and service types.  Vehicle Maintenance and age are the benchmarks of a great Limo service. All vehicles should be no older than 4 years and maintained in a showroom finish shine at all times. Generally speaking, Limo choices fall into a variety of categories based on what industry insiders call “client persona”.

  •  BUSINESS/CORPORATE CLASS
  •  LEISURE/ENTERTAINMENT
  •  FAMILY/PRIVATE
  •  NON EMERGENCY LUXURY TRANSPORTATION

The Bottom Line: You don’t want to hire a town car service that doesn’t have the capacity to handle and work with different types of clients and vehicles.

BUSINESS/CORPORATE CLASS
(3 passengers)

The Lincoln “Executive L” series sedan is the Industry standard – it can comfortably seat 3 passengers, has plenty of room for luggage and offers a luxurious and well appointed ride. Some companies offer extra amenities at no charge, so make sure to check. Top tier limo service providers will offer fresh chilled water, mints, candies and even free Wi-Fi and 12 Volt power charging for mobile devices and Ipads.

Small Groups (6 Passengers)

SUVs work excellent with small groups.  The Cadillac Escalade SUV is considered the creme de la creme of SUV choices. These high end luxury vehicles can accommodate up to 6 passengers and come complete with the same amenities package as the Town car. They are also a great choice for 3 to 4 passengers traveling with large amounts of luggage and cargo as many models have fold down room in the rear. Golfers and PGA tour pros really love the Escalade as the rear cargo space can accommodate 2 fully loaded club bags, with room to spare!

Large Groups (10-14 Passengers)

For Larger groups, the Executive Van and the newer model Mercedes Sprinter limo Van, can hold from 10-14 Passengers. Complete With high ceilings, rear cargo space, high grade leather interior, individual bench-style or captains chair forward facing seats, heavy duty AC and accented luxury interiors

Corporate Groups (24 Passegers)

A favorite of Corporate Executive Travel Planners and Destination Management Companies is the Mini coach or Limo Bus This vehicle can carry up to 24 passengers in style and comfort. Amenities vary from model to model, but most interiors are set up with front facing reclining seats, heavy duty AC, and some come with internal PA systems. Many of these Limo Buses have overhead luggage storage in addition to under vehicle berth compartments.

Event Planning and Conventions
(up to 55 Passengers)

For larger groups and convention work the Mini bus is the go-to workhorse of the industry. These specialty coach vehicles can hold up to 55 passengers and amenities vary from model to model, so make sure to check! Many come complete with an on board restroom.  Standard configuartions include high back forward facing seats, heavy duty AC systems and internal PA systems. There’s always plenty of room for cargo with overhead and Under berth luggage storage and higher end models have LED lighted aisle-ways.

Proms, Night on the town & Leisure

The Vehicles most often used with the party crowd that are looking to rent a limo are the 8-10 passenger Stretch Limousines and the buzz worthy Hummer Limo. The standard stretch limousine is a classic Lincoln town car body stretched to accommodate up to 10 passengers with a full list of amenities.  These vary from a fully stocked wet bar with ice and beverages to a complete AV surround sound stereo package. The Hummer Limo will have a larger passenger capacity and a different seating configuration with some additional bells and whistles in the interior lighting options.

Private Family Chauffeured Servicetown car service

Chauffeurs that are requested by family accounts are often the primary transportation for the family. They drive the family’s children, mom dad and even the housekeeper. They often run light day to day errands and even go the extra mile to ensure the family arrives to a clean and orderly car port. Vehicles most often used are the Lincoln Town car and the Cadillac SUV Servicing a family account is a huge responsibility and a chauffeur is usually retained on a “standby” basis and must be ready to drive the family at any time to any place.

Non-Emergency Luxury Transportation

This is a specialized and exclusive chauffeured service that staffs luxury vehicles with Emergency Medical Technicians behind the wheel. The Lincoln Executive L series Town Car come fully equipped with medical grade O2 and a fully stocked trauma kit. Transportation includes patients coming out of elective procedures, plastic surgery, pain management/Dr’s Appointments, even retirement communities.

Whether your limo service takes you from the airport, to a business meeting, or even to a medical appointment, having a clear idea of the options availabe can help make the whole process of planning your ground transportation so much easier.  Always make sure to ask what type of pricing packages, amenities, and terms of service the LA Limo service of your choice offers.  This will avoid any confusion, hidden fees or service issues down the line.

images: www.villadelynch.com
special thanks: createacardinc

Los Angeles Field Guide to Finding an Expert Chauffeur

LA Limo Service: The truth

Countless Los Angeles Limousine services will promise that their chauffeurs are some of the best in the business.  But how can you be sure?

Ask what service sector the chauffeurs hail from.

Many of the most highly requested chauffeurs in the Los Angeles limousine industry come from the service and hospitality sector. Others hail from the private sector and many from the emergency service sector.  Chauffeurs really should be fully licensed and insured as they are the companies most valuable assets.  The exceptional ones are those that possess impeccable driving records and bring with them a multitude of valuable interpersonal and vocational skills .

Background checks, safety and experience

Every high level executive chauffeur should be background checked by a Department of Justice certified agency and all chauffeurs MUST pass a pre-employment and random drug testing process as mandated by the Los Angeles DOT law.  Most professional executive car service candidates should have a minimum of two years field experience and be accustomed to dealing with the needs of high profile clients

Training Protocol

Top tier executive chauffeurs MUST go through an extensive training period.  Depending on the internal protocol, training may cover everything from safety and comfort driving to internal company and  client relations.  Even small minutia like proper chauffeur grooming and  etiquette make a world of difference in the field.  Does the executive car service you choose have some kind of employee probationary period, if so how long is this period?.

10 differences between a Los Angeles Limo driver and a “Chauffeur”

The Chauffeur is often the first and only company representative the client will meet out in the field.  First impressions are everything in this business. Chauffeurs are many things.  They are licensed and insured professionals that sign binding client privacy and confidentiality agreements.  They are masters of high end customer service and they have the ability to “read people” well.  Chauffeurs are like mobile concierges – they open doors for passengers, handle luggage and know Los Angeles like the back of their hand.  Below are some great benchmarks that differentiate a chauffeur from a driver.  An exceptional chauffeur will CONSISTENTLY possess the following traits:

  1. Has a presentable appearance: properly uniformed and clean shaven.  Nails trimmed,   hair groomed..etc.- He should communicate  an image of professionalism.

  2. He is ALWAYS punctual (15 minutes early) and knows how and where to meet the client.

  3. Maintains a flexible attitude when communicating with executive travel agents and bookers, especially when giving 10 minute out calls or status updates.

  4. Has good social skills and should know how to provide  ‘red carpet’ level hospitality. Many highly requested chauffeurs act like owners and not employess.

  5. Speaks the passengers “language” and speaks only after being spoken to.

  6. Drives in a professional manner that makes the passenger feel safe and comfortable.

  7. Maintains a ‘spirit of service’: handles baggage, stages the vehicle as close to the passengers entrance as possible, checks to see if the vehicle is at a comfortable interior temperature and always answers any additional questions with a flexible attitude.  A savvy chauffeur never says no.  He either responds with “of course” or “I can figure it out for you”
  8. Possesses a combination of being assertive and polite.  High level chauffeurs are able to command a presence with different client personas, while still maintaining an aura of humility.

  9. Has a working knowledge of all major routes in the area; many clients specifically ask for a chauffeur who can act as a guide as well.  Chauffeurs know how and when to offer a helpful travel tip, suggestions or even book a reservation for them at an exclusive restaurant or club.

  10. Genuinely enjoys his job.  This is a big one! Non verbal communication can convey so much to an astute passenger and nobody likes a grump!

There are a multitude of variables that a chauffeur has to weigh and manage.  Exceptional Chauffeurs provide the most immaculate “white glove” door to door experience possible.  It’s a constant and fluid effort on their part.  One that involves projecting a professional appearance, driving safely and efficiently, protecting the interests of the company, and most importantly the wishes of the passenger – who (indirectly) is the chauffeurs immediate Boss.

Top tier Los Angeles Limo companies understand these subtleties and strive to give the client what they want.  The chauffeur is often matched with the client that requests them on a repeated basis.  At times chauffeurs are matched with their client by personality type. When used properly, a high level chauffeured service can help the client build a polished image that cements their reputation from the very start.

What memorable traits or anecdotes can you think of that really make a Chauffeur shine?

image: huffingtonpost.com

Can Non-Emergency Luxury transportation turn patients into advocates?

The Challenge for Surgery Centers

What is the most challenging part of any elective procedure?  Is it the procedure itself? Is it the recovery process?  Doctors and patients all agree that the transportation is the most challenging.  The logistics of transporting a high end client who may have multiple medical conditions may often prove a challenge.  Add to this a patient who is under the influence of Post-operative medication and this creates a unique logistical situation for many surgery centers.  Not to mention the strain on friends and family when they need to drive a patient around. Patients, Staff and family need a particularly high level of transportation service that can provide comfort, safety and peace of mind.

What would such a service be worth to you if you knew that it could ensure referrals and repeat clients?

What is Non-Emergency Luxury transportation?

Non-Emergency Luxury transportation companies are traditionally chauffeur driven  services that have seasoned and certified EMTs behind the wheel and all major medical equipment on board. They are very different from traditional “wheelchair” vans driven by someone who may not possess the medical knowledge or equipment for a high stakes transport. The vehicle most often used is the Lincoln Executive Town Car.  Many of these luxury ground transportation vehicles come fully equipped with Medical Grade Oxygen and a fully stocked trauma kit.  Transportation of patients include those coming out of elective procedures, plastic surgery, pain management, Dr. appointments, even retirement communities.

Why use Non-Emergency Luxury transportation ?

One simple reason, peace of mind for the patient, family and the facility.  Many patients may be under the influence of anything from sedatives to anti-naseau medication.  Other patients may have multiple medical conditions that require some level of medical supervision.  Even more yet are simply unwilling or unable to drive themselves.  The EMTs behind the wheel of these luxury vehicles can perform anything from patient assessments to monitoring of vital signs.   Most companies should have medical provider insurance and by Los Angeles county Department of Health standards are able to assume risk of medical liability.

Turning your patients into advocates for your practice

Empirical evidence exists that surgery centers that offer a higher level of care can increase the value of their practice to the patient.  As a  direct result of rolling Non Emergency Luxury transportation into an existing “concierge level” of services, many Los Angeles  surgery centers have  converted  high numbers of consultations into repeat clients and referrals. When offering Non-Emergency Luxury transportation you are transporting the most precious asset you have-your patient.  These specialized services offer more than just peace of mind.  Surgery center RNs and facility administrators were  polled and a unanimous conclusion was reached; having a competent, medical professional behind the wheel has made their job easier and put both patients and family at ease.

Service Starts once the procedure ends 

The majority of post-surgical complications can range from minor swelling to  localized pain. However major complications have been noted in 3%to16% of many elective procedures.  Many of these post-operative complications occur immediately to within 3 days of surgery.  With the incidence of medical malpractice lawsuit on the rise, why take a chance with your patient’s recovery.  Countless Los Angeles surgery centers are starting to view professional Non-Emergency Luxury transportation as a valuable asset to their quality of care.