Tag Archives: chauffeur

A Private Chauffeur’s Journey on an Airport Pickup at LAX!

Most do not know the extent to what private chauffeurs and limos companies go thru in ensuring a smooth, enjoyable airport pickup for the client. In this video, you will see what our chauffeur faces with challenges such as parking, road constructions, discretion, and more. A &E Worldwide knows the ins and outs to provide the highest quality service, making sure your limo ride is on time and of pure enjoyment.

Official Los Angeles Limo Tipping Guide

Tipping in the Los Angeles Limo Industry

When it comes to tipping in the private car service market, our chauffeurs get asked several questions. Does the passenger need to tip?  How much should I tip? Does the chauffeur get all the tip? When should I tip?  While each LA Limo company is different there are some industry standards that have taken shape over the last twenty years. Many of them shaped by tradition and necessity, while others have been shaped by legislation. To gain a clearer understanding and avoid an awkward faux paux in the field, it helps to take a look at customs for tipping in the Los Angeles limo industry.

Culture of tipping and Invoiced Gratuities

While in some countries tipping is considered offensive, in the US and particularly in LA the general rule of thumb is if a service employee carries a bag, props open a door or provides a personalized service of some sort, above and beyond the mundane, tips are appreciated and expected.

While in many service industries cash is king, multiple Los Angeles limo companies have followed the cruise ship or country club model of adding an automatically invoiced gratuity to the final bill.  While some passengers consider this to be rude or presumptuous, the policy is steeped in tradition, necessity and experience. Many executive car service rides throughout the years have typically been arranged through third party bookers such as executive assistants or travel managers. The last thing they want their VIPs worrying about is fumbling with cash in the field or concerning themselves with time consuming calculations. This is one reason why the majority of private car service companies add on the gratuity to the bill…its a matter of convenience for the passenger.

Driver Vs Chauffeur wages

Our experience has also shown that a professional hard working chauffeurs relies on the kindness of strangers for tips, however, many times they get stiffed. The expected and standardized gratuity in a high level service industry can be anywhere from 18-20%.

It’s important to understand the distinction between a driver and a chauffeur. Drivers are usually behind the wheel of a cab or rideshare vehicle. Chauffeurs are seasoned and trained professionals behind the wheel of an immaculate luxury vehicle. They often go above and beyond traditional expectations. From route selection to stocking and cleaning of the vehicle, top tier chauffeurs are cut above drivers, whose responsibilities , decorum and duties are minimal at best.

Quite frankly, talented chauffeurs expect to not only be well paid but also appreciated. We’ve found that if they are unable to earn a liveable wage – which in California often includes their gratuities – they will simply pack their bags and find other work. Many LA limo companies share a certain percentage of the base rate of a standard fare with their driver. In addition to this, they pass on the full amount of added gratuity to their chauffeurs. This gratuity is a large part of their living wage, and in addition to any medical and dental benefits has proven to be a consistent incentive for career chauffeurs.

Recent Legislation and the Discretionary Gratuity

As a direct result of litigation over the past few years regarding invoiced gratuity percentages and their qualifying status as “tips” under state and federal laws, the language has changed. Many private town car service and limo companies have begun labeling invoiced gratuities as discretionary or suggested tip.  This can be defined as an amount that is added to the invoice of a client’s ride. This discretionary amount can be increased,  subtracted from or completely eliminated based upon the passengers end experience. This essentially has changed perception of the added amount from an imposed charge to an actual tip that the customer has full control over.  While many passengers have a clear understanding that the drivers receive this on their paycheck, they also know that cash is still king, and may dole out an additional amount in the field directly to the driver.

While additional cash gratuity from hand to hand is not expected, it is certainly appreciated.  Some of our top tier chauffeurs in the field have seen $20 bills or even $100 bills from clients that have been wowed by their service experience.  Whether or not you decide to hand out anything additional is entirely up to you and is one additional way of saying thanks. Whether it’s airport car service or a limo for prom, the Los Angeles chauffeured service market is a unique one, with it’s own set of implied and defined rules regarding tipping.

Ultimately, the appreciated chauffeur will know his quality of service gauged by the tips he receives for the most part and that is if he doesn’t get stinked by a cheap client. Car and driver are the two deciding factors to a positive and memorable limo ride.

From top CEOs of distinct companies such as Twitter & Discovery to private weddings, A&E Worldwide Limo offers an array of top vehicles, limos, SUVs, Cadillacs, towncars, and more for your special event. Our service surpasses most client’s expectations with timely deliveries, personalized chauffeur service and a premier, luxurious limo experience!

 

tips

What to tip a Chauffeur?

Featuring the New Grech Motorbus for Optimal, Luxurious Traveling and Group Travel.

With group travels and longer distance rides, A & E Worldwide Limo based in Los Angeles, CA has just featured the newest, top of the line, GM 33 Luxury Bus for corporate travel, special events and occasions. Its capacity allows up to 28 passengers with rear luggage or 32 passengers without.

The interiors are immaculate with inviting leather seats and great leg space for each individual. It also hosts a LCD screen monitor for viewing during travel for long or short distances. Select models also feature a fully functional PA system and overhead speakers.

Grech Motrorbus

Premier Grech Motorbus is the perfect choice for corporate and group travel.

Group Travel in Grech Motorbus.

Grech Interiors are of highest standards with leather seats and PA system,

grechinteriorgrouptravel

Luxury travel in Grech Motorbus for corporate traveling, group travels, to the Oscars or Grammys.

This spacious and sleek motorbus is pure luxury for group outings, corporate transportation, special events such as transportation for Grammys, group transportation for Oscars and Awards’ ceremonies.

Top Benefits of Riding this Motorbus:

  • Perfect for mid to large group size.
  • Reduces number of trips for large event shuttling, such as weddings, corporate events and awards ceremonies.
  • Perfect for tours that need a working PA system.
  • Works great for corporate road shows and presentations.
  • Outstanding options for long haul trips where flying multiple passengers is not a cost effective option.
  • A popular choice for professional and collegiate athletic teams.

Why Is this In Popular Demand?

This type of vehicle is in demand due to high-end clients that need to simplify large group transportation logistics. All passengers can be accounted for into one larger passenger vehicle as opposed to chartering multiple smaller vehicles. This is especially useful when all passengers are being picked up from and taken to the same destination.

Its also useful for corporate road shows where there are multiple stops along a hourly chartered itinerary and passengers need to engage and discuss business with each other in between each stop.

The vehicle is often used for large events with multiple passengers that need to be shuttled back and forth between event venue and accommodations. This works great for wedding parties and corporate events where selected groups can be loaded onboard and shuttled to their destination. In the meantime, the venue coordinator begins to organize the next group for transport and so on. This staggered manner of group transport is used to manage and optimize large group shuttling.

STANDARD FEATURES ON EVERY GRECH MOTORBUS:

  • Panoramic front viewing window
  • Frameless coach windows
  • Pneumatic operated “plug” entry door
  • Roof-mounted HVAC and heavy duty climate control
  • Altro hardwood flooring
  • LED interior / exterior lighting
  • Passenger retractable seat belts
  • high back captains chair style Leather seats

            OPTIONS ON THE GM33 F-550 SHUTTLE BUS INCLUDE:

  • Custom black color body paint
  • DVD player with premium rear audio
  • PA system with overhead speakers
  • State of the art LCD monitors
  • Alcoa wheels
  • Air ride (Ultra Ride) shock system
  • 110V/ USB outlets in every row
  • Additional microphone with long cord
  • EZ move luggage wall with oversized rear luggage berth (for up to 28 passengers)

When you choose A&E Worldwide Limo, you are choosing high efficiency, high standards and a luxurious ride-share and limo transportation experience. For more details and bookings, call us at 888-353-4919.

 

Choosing Uber, Lyft, or AE Worldwide Limo?

In today’s on -demand society, we have many car- sharing options to choose from. With the ubiquitous, Uber and Lyfts of the world, you’re not sure what you are stepping into when you get into that car service.

You hear on the news all the strange, tragic and scary stories of customers riding in these car-shares with volatile attacks, criminal records, or simply unpredictable behavior. In choosing which car transportation is safest, most professional, and reliable for you, consider these risk factors.

Risk Considerations for choosing which car option to use:

  1. Is the driver a licensed or unlicensed driver?
  2. Was a background check done? Does this include a state- approved fingerprint live scan?
  3. Was a drug test conducted on the driver?
  4. Pricing comparison. For the same amount or in some cases less, you will ride in a professional, clean, premier limo or car in full luxury style vs. a common car.
  5. Professionally-trained, reliable drivers. You will get a professional chauffeur vs. just anyone and most likely an untrained driver.

At A&E Worldwide Limo, we only provide the highest quality service with licensed drivers with approved background checks and state- approved fingerprint live scan. We make sure our clients are in safe hands and get to where their destination is. Our vast selection of executive cars, limos, and group travel vehicles are some of the finest car transportation with exclusive amenities such as WiFi, leather seatings, and a professional chauffeur at your service.

With so many limousine service, executive car rentals, and options for airport pickups, choose A&E Worldwide Limo that is all encompassing and provide a multi-purpose need at the highest standards, reliability, and luxurious limo ride experience.

Spectacular, Stylish Limo Rides for Your Special Day!

Special events require vast selections of premier cars and limos. At A&E Worldwide Limo, we deliver the highest quality of service and new selections of top vehicles and stylish limos. Take a look!

What’s In my bag: 5 Chauffeur Accessories We Can’t Live Without

Chauffeurs-essentials-1

Chauffeurs Are Not Built In a Day

Finding a driver is easy.  Turning that driver into a professional chauffeur is hard.  Growing a successful car service depends on the chauffeur communicating the vision and tone of the company out in the field.  After twenty years in the Los Angeles Limo industry and after spending some time behind the wheel myself, I’ve noticed a pattern of unique challenges a chauffeur can face. Some of these include: Personal Hygiene and Presentation, Attire, smoking, eating and drinking, Driving standards and Resting/sleeping in the car

While we can’t expect a chauffeur to be on point 100% of the time, there are some tools and tricks that can help him stay at 99% and overcome some of the unique challenges he may face in the field

Shout® Wipeschauffeured-service-accessories

Single serving packaged, portable and designed for one time use, these handy stain wipes can be a lifesaver for a chauffeur in the field.  These wipes are amazingly stain-absorbent and pretty much lift any sediment, dirt or stains off of ties, shirts and suit cuffs.  They even seem to do the trick on carpet and auto interiors too!

 

Kiwi Express Shine™ Spongeexecutive-car-service-essentials

It is common knowledge that one of the first things a client notices about chauffeurs are their shoes. These travel shoe shine sponges are the ideal accessory for a quick fix to minor scuffs on shoe leather.  They feature a unique self-wicking Clear shine liquid that gives a clean fresh shine every time. There’s even a hint of Color embedded in the sponge to cover up any unsightly nicks and scrapes No buffing necessary!

 

Zero Odor lax-limo-service-items

Zero Odor claims to be the first product “that eliminates odor at the molecular level”.  Whatever is in this stuff it works!  While air freshener and car scents tend to mask odors, Zero Odor seems to zap them at a core level.  Right after I sprayed it for the first time it left behind this odd, bleachy “tracer scent” However, after a few moments that scent was gone, leaving behind a neutral smelling clean space of air. I suggest keeping a 4 oz. bottle of this stuff in the limo at all times.

  

 Mac Wipessedan-service-wipes

The verdict is out-skin cleansing wipes are no longer just for women.  There’s nothing worse than having a greasy,unkempt driver show up.  In the chauffeured service industry cleanliness is next to godliness.  That’s why some of our chauffeurs swear by these MAC wipes.  A chauffeur often has limited resources when it comes to freshening up.  The MAC wipe makes use of a “sugar based emulsifier” that breaks down facial oil and built up grime.  They are extremely refreshing and seem to keep many of our chauffeurs awake and alert during those long shifts on the road

 

Colgate® Wisp® Car-service-must-haves

These single serving mini-toothbrushes are actually comprised of a soft plastic spindle with suave cleaning bristles on one end and a soft pick on the other.  As you brush, there’s a “freshening bead” designed to dissolve in your mouth and is safe to swallow.  This is a great tool for Chauffeurs that smoke or for those that can’t stay away from onions during their lunch break!

The Truth About Uber Car

Car Service, Cab?

There has been quite a bit of talk about Uber these days.  Are they a car service? Are they a dispatch center? Are they a Cab service?  There is no question that many people have Uber on their radar.

Uber is a third party smartphone app that works with car service operators to provide Ground Transportation to Users that “e-hail” the closest available driver.  Many operators that have worked with Uber, plainly state that Uber is really nothing more than a ‘Glorified cab service’.  Others insist that they are also a sedan service.  Let’s take a closer look and see if we can demystify what Uber Car really is and what the future holds for this new market.

 

How does it work?

Uber has existing contracts with operators in multiple cities they are titled as follows: Uber SF, Uber DC, Uber Boston, Uber NY and more recently Uber LA. Essentially Uber is an App-nothing less, nothing more.  The End User registers a credit card on file and builds an account with Uber.  They use the app to find the closest available driver and are sent a confirmation of the car’s estimated arrival time, the driver’s name and the car type.  The concept is relatively simple, but how is the execution.

 Pros vs. Cons

We’ll take a Look at the Good, The Bad, and the in-between and back up our findings with real user reviews found on Yelp!

Pros: Fast Service – With quite a few Uber ready cars on the road, estimated wait times become shorter and shorter, albeit this can vary from market to market.

“When you’re in need of a ride, you press the ‘Set pickup location’ button and an Uber driver near you will find you.  You don’t even have to know the exact address of where you are!..you can watch the car, via the app, as it makes its way to you”. Yelp!

Cons: Glitchy Service – Although the system touts a “no-hassle” approach to user Interface, many consumers have reported alarming disparities:

“I’ve ridden in an Uber car about 15 times -at least 10 of those rides were late because their GPS was saying I was in a different location and instead of calling me they wait in the wrong place 3 blocks away..that whole time they have their meter running.  After I told them the story above they would not credit me back or even admit it was their fault”. Yelp!

Pros: Reasonable Pricing – the price of luxury travel has been lowered.   Let’s face it – some clients really don’t want an hourly vehicle to standby while they dine.  Uber car fills in this gap as drivers use the app while the clients are dining. According to Uber, even the tip is included in the ride. (Although the drivers report that they can’t understand how they get a tip)

Cons: No Scheduling – As of now the end user is unable to schedule a car far in advance as the app has no calendar.  Uber has not added this feature as the techology and design make it another more expensive product altogether.

Cons: Price gouging.  Or, what Uber chooses to call ‘surge pricing’.  This is a painful, but necessary practice on Uber’s part.  But in the end it may alienate many users.

“What really grinds my gears is that on their website, they have a list of flat rate fees. Right? WRONG. It ended up costing $150. I get that it was 2 AM on a Saturday. Prime time for any young adults . Add a few fees on for that. But 1.75 TIMES?? Ridiculous… good but would be better if it was flat rate. That is you enter your destination and get a price, like a real limo servicesYelp!

Cons: Poor follow through and customer service:

“So of course my friends and I emailed Uber, asking for clarification, trying to see why it was nearly double the amount of a flat rate. They pretty much said “Not our problem” and stopped responding to emails.  Terrible customer service to just run away from your disappointed customers after ONE email.” Yelp!

Another frequent user goes on to say…

“I’d put Uber’s fail rate at about 80%. The interface is convenient…until something goes wrong. Then life gets really difficult and there’s no number to call to sort things out. And stuff seems to go wrong a lot. More than half the times I’ve gotten an Uber, the driver had no clue where they were going or, worse, seemed to intentionally take the long way. Then last night, my driver picked up somebody else entirely, left me there and I got charged for their (much higher) fare but was unable to cancel without penalty”.Yelp!

 

Pros: Super Convenient – Easy in, Easy out. No cash gets exchanged as it’s all billed directly to the credit card of the user

CAVEAT: I think there still needs a bit of work and refinement on Uber’s part.

“Uber mischarged my credit card.  I think the fact that I did not ask them to change my default card makes me a bit nervous about their web application.  They refused to fix the problem. No company that is this unwilling to work with customers to fix errors that they caused deserves your business. Stay away from this company.”Yelp!

 

Cons: Iffy Cars – I used the app myself a few weeks ago and I got an old, short door town car with 300,000 miles on it and a shabby driver. This has been my only experience but you never know what you are going to get.  Some users reflect the same concerns.

With Uber,  there is only an email address, no phone number, no guarantee the town car is properly licensed because all you would need is a phone and this app. There is no guarantee the exact car being used is indeed properly licensed or insured, and the driver is licensed or accountable for his or her actions.

Cons: No Multiple Car Options – The drivers often get asked if a second car can be dispatched, of course the driver app is not designed to work that way and  there is little else the driver can do except confirm his GPS location.  However, Uber’s new roll out of their SUV option can help the user fit up to 6 guests in an SUV.  The Downside? Most parties are trying to fit 4 passengers in a town car.

Update – with the addition of an SUV option and the Uber’s Announcement of Luxury Sedans including the BMW 7 series and Mercedes S Class sedans, users will now have a larger fleet option to choose from.  Word from Uber is that the ultra-luxury sedan options will come once as they have enough cars registered.

Cons:  Unhappy Drivers – I believe this pain point can be a deal breaker for Uber. Scores of drivers are exclusively using the Uber app without any existing internal accounts or any other affiliate relationships.  The truth is that they are starving for work and are stoked to have inventory rolling.   More established chauffeurs, feel taken advantage of when it comes to Uber’s pricing structure. Uber takes an unusually large percentage of the trip and asks quite a bit of the drivers.

The bottom line is that a happy driver equals a happy client. Can Uber figure out a method to drive incentives to chauffeurs who can make a higher percentage? If the answer is yes then that translates to the clients being treated well and the product may have a chance at succeeding. If the chauffeurs are only earning the bare minimum to scratch along – Uber could be in big trouble.

What the future Holds

Can Whiz bang technology trump good old fashion Customer service? The truth is that everyone from lower end Cab Users to Mid-Range leisure, corporate and executive clients are all buzzing about Uber car.  Some regulatory and city/state licensing agencies …well, not so much!  There’s very little question that Uber is positioning themselves as major players in the Livery industry.  Many veterans have seen companies like Uber, come and go and it will be interesting to see if there is a second product to market that can beat Uber out.  Let’s wait and see.

We are certainly excited about any type of quality competition as this always serves to raise the bar in this crazy industry of ours.

The only question remains… Is Uber quality competition?  What do you think?

10 Point Checklist for Using a Limo Service

Beginners Guide on How to Rent a Limo

Whether it be limo rentals for prom or car service to LAX. Renting a Los Angeles Limo for any event can be a daunting task.  There are so many Los Angeles Limousine companies out there, and so many vehicle options that choosing a starting point can be a challenge.

For the Purpose of this article, we will stick  to LA Limo vehicle choices and service types.  Vehicle Maintenance and age are the benchmarks of a great Limo service. All vehicles should be no older than 4 years and maintained in a showroom finish shine at all times. Generally speaking, Limo choices fall into a variety of categories based on what industry insiders call “client persona”.

  •  BUSINESS/CORPORATE CLASS
  •  LEISURE/ENTERTAINMENT
  •  FAMILY/PRIVATE
  •  NON EMERGENCY LUXURY TRANSPORTATION

The Bottom Line: You don’t want to hire a town car service that doesn’t have the capacity to handle and work with different types of clients and vehicles.

BUSINESS/CORPORATE CLASS
(3 passengers)

The Lincoln “Executive L” series sedan is the Industry standard – it can comfortably seat 3 passengers, has plenty of room for luggage and offers a luxurious and well appointed ride. Some companies offer extra amenities at no charge, so make sure to check. Top tier limo service providers will offer fresh chilled water, mints, candies and even free Wi-Fi and 12 Volt power charging for mobile devices and Ipads.

Small Groups (6 Passengers)

SUVs work excellent with small groups.  The Cadillac Escalade SUV is considered the creme de la creme of SUV choices. These high end luxury vehicles can accommodate up to 6 passengers and come complete with the same amenities package as the Town car. They are also a great choice for 3 to 4 passengers traveling with large amounts of luggage and cargo as many models have fold down room in the rear. Golfers and PGA tour pros really love the Escalade as the rear cargo space can accommodate 2 fully loaded club bags, with room to spare!

Large Groups (10-14 Passengers)

For Larger groups, the Executive Van and the newer model Mercedes Sprinter limo Van, can hold from 10-14 Passengers. Complete With high ceilings, rear cargo space, high grade leather interior, individual bench-style or captains chair forward facing seats, heavy duty AC and accented luxury interiors

Corporate Groups (24 Passegers)

A favorite of Corporate Executive Travel Planners and Destination Management Companies is the Mini coach or Limo Bus This vehicle can carry up to 24 passengers in style and comfort. Amenities vary from model to model, but most interiors are set up with front facing reclining seats, heavy duty AC, and some come with internal PA systems. Many of these Limo Buses have overhead luggage storage in addition to under vehicle berth compartments.

Event Planning and Conventions
(up to 55 Passengers)

For larger groups and convention work the Mini bus is the go-to workhorse of the industry. These specialty coach vehicles can hold up to 55 passengers and amenities vary from model to model, so make sure to check! Many come complete with an on board restroom.  Standard configuartions include high back forward facing seats, heavy duty AC systems and internal PA systems. There’s always plenty of room for cargo with overhead and Under berth luggage storage and higher end models have LED lighted aisle-ways.

Proms, Night on the town & Leisure

The Vehicles most often used with the party crowd that are looking to rent a limo are the 8-10 passenger Stretch Limousines and the buzz worthy Hummer Limo. The standard stretch limousine is a classic Lincoln town car body stretched to accommodate up to 10 passengers with a full list of amenities.  These vary from a fully stocked wet bar with ice and beverages to a complete AV surround sound stereo package. The Hummer Limo will have a larger passenger capacity and a different seating configuration with some additional bells and whistles in the interior lighting options.

Private Family Chauffeured Servicetown car service

Chauffeurs that are requested by family accounts are often the primary transportation for the family. They drive the family’s children, mom dad and even the housekeeper. They often run light day to day errands and even go the extra mile to ensure the family arrives to a clean and orderly car port. Vehicles most often used are the Lincoln Town car and the Cadillac SUV Servicing a family account is a huge responsibility and a chauffeur is usually retained on a “standby” basis and must be ready to drive the family at any time to any place.

Non-Emergency Luxury Transportation

This is a specialized and exclusive chauffeured service that staffs luxury vehicles with Emergency Medical Technicians behind the wheel. The Lincoln Executive L series Town Car come fully equipped with medical grade O2 and a fully stocked trauma kit. Transportation includes patients coming out of elective procedures, plastic surgery, pain management/Dr’s Appointments, even retirement communities.

Whether your limo service takes you from the airport, to a business meeting, or even to a medical appointment, having a clear idea of the options availabe can help make the whole process of planning your ground transportation so much easier.  Always make sure to ask what type of pricing packages, amenities, and terms of service the LA Limo service of your choice offers.  This will avoid any confusion, hidden fees or service issues down the line.

images: www.villadelynch.com
special thanks: createacardinc

Los Angeles Field Guide to Finding an Expert Chauffeur

LA Limo Service: The truth

Countless Los Angeles Limousine services will promise that their chauffeurs are some of the best in the business.  But how can you be sure?

Ask what service sector the chauffeurs hail from.

Many of the most highly requested chauffeurs in the Los Angeles limousine industry come from the service and hospitality sector. Others hail from the private sector and many from the emergency service sector.  Chauffeurs really should be fully licensed and insured as they are the companies most valuable assets.  The exceptional ones are those that possess impeccable driving records and bring with them a multitude of valuable interpersonal and vocational skills .

Background checks, safety and experience

Every high level executive chauffeur should be background checked by a Department of Justice certified agency and all chauffeurs MUST pass a pre-employment and random drug testing process as mandated by the Los Angeles DOT law.  Most professional executive car service candidates should have a minimum of two years field experience and be accustomed to dealing with the needs of high profile clients

Training Protocol

Top tier executive chauffeurs MUST go through an extensive training period.  Depending on the internal protocol, training may cover everything from safety and comfort driving to internal company and  client relations.  Even small minutia like proper chauffeur grooming and  etiquette make a world of difference in the field.  Does the executive car service you choose have some kind of employee probationary period, if so how long is this period?.

10 differences between a Los Angeles Limo driver and a “Chauffeur”

The Chauffeur is often the first and only company representative the client will meet out in the field.  First impressions are everything in this business. Chauffeurs are many things.  They are licensed and insured professionals that sign binding client privacy and confidentiality agreements.  They are masters of high end customer service and they have the ability to “read people” well.  Chauffeurs are like mobile concierges – they open doors for passengers, handle luggage and know Los Angeles like the back of their hand.  Below are some great benchmarks that differentiate a chauffeur from a driver.  An exceptional chauffeur will CONSISTENTLY possess the following traits:

  1. Has a presentable appearance: properly uniformed and clean shaven.  Nails trimmed,   hair groomed..etc.- He should communicate  an image of professionalism.

  2. He is ALWAYS punctual (15 minutes early) and knows how and where to meet the client.

  3. Maintains a flexible attitude when communicating with executive travel agents and bookers, especially when giving 10 minute out calls or status updates.

  4. Has good social skills and should know how to provide  ‘red carpet’ level hospitality. Many highly requested chauffeurs act like owners and not employess.

  5. Speaks the passengers “language” and speaks only after being spoken to.

  6. Drives in a professional manner that makes the passenger feel safe and comfortable.

  7. Maintains a ‘spirit of service’: handles baggage, stages the vehicle as close to the passengers entrance as possible, checks to see if the vehicle is at a comfortable interior temperature and always answers any additional questions with a flexible attitude.  A savvy chauffeur never says no.  He either responds with “of course” or “I can figure it out for you”
  8. Possesses a combination of being assertive and polite.  High level chauffeurs are able to command a presence with different client personas, while still maintaining an aura of humility.

  9. Has a working knowledge of all major routes in the area; many clients specifically ask for a chauffeur who can act as a guide as well.  Chauffeurs know how and when to offer a helpful travel tip, suggestions or even book a reservation for them at an exclusive restaurant or club.

  10. Genuinely enjoys his job.  This is a big one! Non verbal communication can convey so much to an astute passenger and nobody likes a grump!

There are a multitude of variables that a chauffeur has to weigh and manage.  Exceptional Chauffeurs provide the most immaculate “white glove” door to door experience possible.  It’s a constant and fluid effort on their part.  One that involves projecting a professional appearance, driving safely and efficiently, protecting the interests of the company, and most importantly the wishes of the passenger – who (indirectly) is the chauffeurs immediate Boss.

Top tier Los Angeles Limo companies understand these subtleties and strive to give the client what they want.  The chauffeur is often matched with the client that requests them on a repeated basis.  At times chauffeurs are matched with their client by personality type. When used properly, a high level chauffeured service can help the client build a polished image that cements their reputation from the very start.

What memorable traits or anecdotes can you think of that really make a Chauffeur shine?

image: huffingtonpost.com

Ultimate Guide to Los Angeles Surgical Aftercare and Recovery

Post Operative Care in Los Angeles

Whether it is plastic surgery, bariartric surgery or any other elective procedure, successful results are often dependent upon proper surgical aftercare and recovery.

The recovery process starts once a patient leaves the surgical center and may continue on for a few days to a few months-depending on the procedure. This process may consist of anything from in house post operative care to the moment a patient is transferred to a short stay at a surgical aftercare center. Much of the recovery process lay with the patient’s diligence in following their surgeons protocol for proper post-operative self care.

Recovery “Down Time” With Different Surgical Procedures 

Recovery time will vary from procedure to procedure and also from patient to patient. Many cosmetic surgery procedures (as well as non-plastic surgery treatments) require one to two weeks of recovery. Often times, as with aggressive laser skin treatments, patients are asked to remain at home for up to one week. Face lift recovery may take 10 to 14 days, while rhinoplasty up to one week, even more at times. For Bariatric or Lap Band Surgery, some patients have been able to return to work after one week. Liposuction recovery and down time may be anywhere from a few days to a week. Generally speaking, The entire healing process following cosmetic surgery or Bariatric procedures can take anywhere from a few weeks to several months.

Recovery & Preparation

  • Patients should try to schedule their operation on a Friday-they can have an extra weekend of recovery before returning to their job
  • Fill prescriptions for antibiotics and pain medication one day prior to surgery.
  • Arrange transportation for the day of surgery and for follow-up appointments. Patients are urged not to drive on the day of surgery or while taking pain medication.
  • It is recommended to purchase two weeks of groceries and household supplies and to prepare single-serving meals that can be frozen
  • Post operative period Recovery from surgery requires significant rest and inactivity. However, after some bariatric procedures, Doctors may recommend light walking. Patients should follow their Doctors instructions thoroughly, to avoid further complications and longer “down time”.
  • Almost all cosmetic surgery procedures involve swelling and bruising. After facial/neck surgery, patients will need to reduce swelling. This can be done by the application of ice packs and elevation of the head. Ice packs or frozen peas are easy and reusable. Regular head elevation should be followed for two to three days to minimize swelling and speed recovery. For elevation of the head, it’s preferable to use a dependable backrest, over pillows.
  • Doctors will always notify patients when it is permissible to shower, bathe, and wash their hair. Often this is allowed within a day or two of surgery.
  • Patients may resume exercise once their doctor allows it, not before that time. Exercise may worsen swelling and ruin the final result. Most patients should be able to return to work between three days and two weeks following most cosmetic procedures. This depends on the nature of the procedure and the patient’s actual occupation.
  • Patients should never drive under the influence of pain medication. They can opt instead for a certified Non-Emergency Luxury transportation company. These companies are staffed by licensed medical professionals, that are well versed in the aftercare and recovery process.
  • Use extreme care when exposing to the sun after surgery. During the first year, patients are advised to protect all surgical sites with high grade sun block (SPF 15-40).
  • Vitamin E, contrary to popular belief does NOT minimize scar visibility. As a matter of fact, some research has shown that Vitamin E can cause skin irritation when applied. Always consult with a doctor before taking any vitamins or herbal medications. Some of these medications may be contraindicated and cause complications.

Los Angeles Surgical Aftercare Centers

Surgical Aftercare centers allow patients to rest, recover and recuperate with proper medical supervision and minimal worry. Many of these centers have a high standard of medical care and a list of luxury amenities rolled into a “concierge services” package. The advantage of these services are that patients can use their recovery time productively. Taking advantage of a properly licensed aftercare treatment center can often mean the difference between a seamless, worry-free post-op experience and one that can leave a patient feeling frustrated and worried.

While their level of services may vary, many professional aftercare centers recommend a minimum two night stay and have a variety of different amenities including:

  • tempur-pedic adjustable beds
  • soothing music upon arrival and rest.

  • intercom systems linked directly to a fully trained and licensed OSHA certified RN
  • organic soups, smoothies, and snacks.

  • Private chauffeured transportation to and from the procedure by a certified EMT in a luxury car with tinted windows, as well as a private entrance to the facility.

Whatever choice the patient makes, it is imperative that all staff on hand are fully licensed nurses equipped with all essential medical supplies such as IV fluids, O2, SCDs and emergency equipment. On site care staff should be experienced in all facets of surgical aftercare including monitoring of post-operative complications, pain management, dietary restrictions and medications. Staff should also be able educate their clients on infection and injury prevention. Everything they do should be geared to promoting a healthy post-operative experience.

Any reputable Surgical Aftercare center’s services can be coordinated with the Doctor’s Plan of Care assuring a continuum of protocol.

The Reality of Recovery

The truth is that there is no way to absolutely guaranty a perfect outcome.  Patients should expect to feel and look worse before they get better.  Surgical centers are urged to thoroughly explain and demystify the challenges of recovery after any surgery.  Patients should be encouraged to follow the surgeon’s instructions for proper care before after the surgery without fail and take special care before and after the surgery to ensure the best possibility for proper healing. Even if all advice has been heeded on occasion a complicationwill occur. This is the nature of any surgical procedure. However, with the help of a competent and ethical surgeon, a properly licensed Surgical Aftercare center and a top tier Non-Emergency Luxury transportation service, patients can expect a smoother than usual recovery experience.