How to Choose the Right Chauffeured Service in Los Angeles

Chauffeured Service Guide

Some call it a Limo service while others may use the term “executive transportation company.”  The abundance of names and density of companies can often make it challenging for the consumer looking to choose the right chauffeured service.  Whether you’re looking for a car service to the airport or a hummer limo for a night out on the town, there are some benchmarks that can easily help the consumer find the chauffeured service that is a perfect fit for their needs.

Insurance and Licensing

When booking with a Los Angeles limo service or any ground transportation provider worldwide, check to see if they are licensed and insured.  Make sure that the company you rent a limo with is licensed by the California Public Utilities Commission (PUC) and carries a valid Transfer Charty Party (TCP) number.  Whether booking an executive limo or a simple airport transfer find out if the company you use is licensed and bonded with a legitimate Commercial Insurance company.  Most legitimate companies carry minimum liability coverage of 1 Million Dollars. A company that cares enough to license and insure properly is often a safer choice.

Vehicle Maintenance and Age

What often separates a lower grade black car service from a reputable chauffeured car service is the condition of their vehicles.   No vehicle in the fleet should be more than 5 years old and the mileage on any sedan or limo should be below 220,000 miles. When you do choose a car service, make sure to check inside and outside the vehicle for any signs that it is not being properly maintained.   How they take care of a car is how they eventually handle their clients. Don’t be afraid to ask for a California MVMR (Motor Vehicle Maintenance Report), which will clearly show why and when the last time the vehicle was serviced.

Chauffeurs

So many companies promise chauffeurs that handle luggage, open doors and provide a white glove door to door luxury ground transportation experience.  But how do you know if you will get what is promised?  

Ask which service sector the majority of their chauffeurs come from.  Some of the most highly requested chauffeurs come from the service/hospitality sector, while others come from the emergency service sector.

Make sure that chauffeurs are fully licensed and insured.  The limo service you choose should show proof that all chauffeurs have been background checked by a Department of Justice certified agency.  Any safe and secure ground transportation provider should have a certified pre-employment and random drug testing process.  Most professional car service chauffeurs come with some experience.  However, ask how long the Limousine service training period is and whether chauffeurs are asked to sign a legally binding client privacy and confidentiality agreement. Chauffeurs are like mobile concierges – they do more than just open doors for passengers and drive – they are able to demonstrate a mastery of high end customer service skills, they are prompt, great communicators and know Los Angeles like the back of their hands.

Service Hours and Availability

The office that manages the chauffeured service should be available any time day or night.  Make sure the company has a 24/7 Dispatch Center and that your call will always be answered by a live COMPETENT human being.  Reservation confirmations should be sent same day with all routing details and pricing clearly displayed.  The central dispatch office should ideally have two way communication with chauffeurs which is often more reliable than just cell phone communication.

Follow Through

Also pay attention to see if the company follows through with you – before and after the reservation is made.   During the reservation process ask as many questions as possible about their fleet and pricing; be it about Luxury Sedans, SUVs, Hybrids or classic Stretch Limousines.  They should be able to answer service and pricing questions immediately and without hesitation. For Airport car service, ask what kind of technology they use to monitor street traffic and flight times. The manner and tone of the reservationist will immediately cue you in to the professionalism of the Limousine service.

Choosing The Chauffeured Service that best suits your needs can make the difference between a Luxurious ground transportation experience and a logistical nightmare.  The guidelines above are by no means exhaustive.  However, armed with the tools of an educated consumer can make planning your trip more manageable and produce results that will leave a lasting impression on you and your guests.

A&E Worldwide Limousine is a private for-Hire Chauffeured Service based in Los Angeles.  They provide a boutique level of luxury transportation services in over 350 cities worldwide.   For a complete list of services and rates visit them online at aeworldwidelimo.com or contact info@aeworldwidelimo.com For faster service call the Los Angeles office directly at 818-324-0607.

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